Ioannis Theodoulou

Contact with customers via phone Service about 80 clients per day Track and follow up on cases to ensure they are closed efficiently and promptly

Spanish speaking customer service - Teleperformance - Home office

(2026-08)

• Contact with customers via phone
• Service about 80 clients per day
• Track and follow up on cases to ensure they are closed efficiently and promptly
• Maintain high customer satisfaction, representing a leading brand
• Provide and maintain strong, professional relationships with all partners and demonstrate empathy at all times
• Problem-solving abilities
• Work on shifts

International Sales Trader (paper & board) - VIPA Hellas (Swiss HQ)

(2025-10 - 2026-06)

• Wholesale of finished good products of paper and board (B2B). (paper cups, boxes, hygiene)
• Handle partner’s inquiries and orders
• Find and communicate with customers in Oceania, Canada and East Europe
• Communicate with colleagues in logistics
• Collaborate with other departments of the company in order to ensure customer satisfaction
• Daily communication with existing and potential customers in the markets in order to develop sales
• Develop and maintain relationships of trust and cooperation with existing and potential customers
• Support corporate customers in issues they face regarding their orders, in collaboration with the Back Office department
• Check the competition
• Keep relevant records, provide reports to the management and achieve the company's goals
• Customer - centric approach

Sales consultant - Engel & Voelkers (Germany head office) - City center of Thessaloniki

(2022-10 - 2025-09)

Real estate

• Manage international high end clientele of sellers and buyers
• Assist buyers for Greek Golden Visa
• Maintain records in the CRM system
• Make at least one contract per month
• Responsible of specific area. City center of Thessaloniki
• Talk with owners and get acquisition
• Make valuation of property and presentation
• Arrange meetings with the team on and off line
• Help both sides to achieve the final contract
• Viewing with buyers
• Price range from 150K euro

Shanghai sales & business development manager - Korantina Homes (Cyprus Head Quarter) - Shanghai China

(2017-10 - 2021-12)

Real Estate and Immigration

• Arrange meetings with the team on and off line
• Business trips all over China
• Make PDF presentations and offers depending on each client needs
• Consulting clients on the program and on the properties
• Consulting clients how to invest the assets in property in Cyprus (minimum 2 million euro)
• Give training to the sales team of the agent about the projects.
• Give training to the sales team of the agent about PR and passport policy
• B2B meetings with Chinese overseas real estate agents
• B2B Real estate exhibitions
• Grow the network of cooperators all over China
• Seminars and B2C organized by agents. Presenting Cyprus and talk with potential clients.
• Accompany clients to Cyprus. Show to them the country and the projects. Sell to the client with the help of the local sales team.
• Customer service and after sales service
• Welcome hospitality
• Immigration application assistance cooperating with lawyer(s)

Sales coordinator - Antel Travel - Thessaloniki, Greece head office

(2009-07 - 2016-08)

Tourism and hospitality (seasonal job)

• (B2B) Meet travel agents all over the Balkan countries and sell whole sale travel packages.
• (B2C) Receive phone calls and emails from individual clients who want to book a hotel
• Get availability list and price list from the hotels
• Deal with the accommodation
• Deal with any issue that might come up

Certification - Full time Chinese language - Dong hua University (2017)

Certification - Film production management (part time) - Met film school, Ealing Broadway Studios (2015)

Master - Audio Visual arts - Ionian University (2014)

Erasmus - Audio Visual arts - Roma 3 University (2013)

Bachelor - Audio Visual arts - Ionian University (2012)