Stores Support Supervisor - PPC Group – PPC (ΔΕΗ)
(2025-09)
- Supervise, support, and coordinate the daily operations of the Stores Support Call Center team.
- Monitor KPIs and analyze team performance through reporting and operational metrics.
- Prepare and deliver monthly performance reports and statistical presentations to management.
- Organize workflows and ensure smooth department operations in line with company objectives and SLA standards.
- Identify training needs and support the development and coaching of team members.
- Manage and support team Leaders to ensure operational alignment and high level service.
- Contribute to process improvement initiatives focused on productivity, quality, and customer experience.
Collections Supervisor - Metlen Energy & Metals – Protergia
(2022-11 - 2025-08)
- Coordinated and supervised a team handling inbound and outbound calls related to overdue payments.
- Monitored and analyzed KPIs such as average handling time and number of serviced requests.
- Prepared and presented weekly and monthly performance reports to management.
- Actively contributed to improving team productivity and service quality.
- Handled high-priority customer complaints and complex cases.
Customer Care Advisor - Vodafone
(2020-08 - 2022-07)
- Provided personalized customer support regarding contracts and billing inquiries.
- Managed complaints and complex cases with a focus on customer retention.
- Participated in promotional activities and achieved sales targets.
Front Office Receptionist - Accor – Novotel Athens
(2019-06 - 2019-12)
- Handled guest check-in/check-out procedures and reservation management.
- Assisted guests with requests and resolved complaints.
- Coordinated with housekeeping and restaurant departments to ensure smooth hotel operations.
Front Office Receptionist - Accor – Novotel Athens
(2018-04 - 2018-11)
- Handled guest check-in/check-out procedures and reservation management.
- Assisted guests with requests and resolved complaints.
- Coordinated with housekeeping and restaurant departments to ensure smooth hotel operations.
Check-in Agent - Athens International Airport – Skyserv Handling
(2016-05 - 2016-10)
- Checked travel documents and issued boarding passes during check-in.
- Handled baggage procedures and ensured compliance with safety regulations.
- Provided passengers with flight, delay, and gate information.
- Collaborated with ground staff and control teams to ensure smooth passenger flow.
