Ioannis Georgiou

Customer-oriented and highly organized operations professional with experience across retail operations, logistics coordination, inventory management, customer service, and administrative support. Experienced in coordinating day-to-day operations, managing schedules and orders, maintaining accurate records, monitoring stock, processing transactions and invoices, and communicating effectively with customers and internal teams. Seeking to transition this experience into a corporate Logistics or Customer Operations role where strong organizational, communication, problem-solving, and customer service skills can contribute to efficient end-to-end operations.

Operations Manager at Excellent Travel Services (2017-01 – 2019-12)

• Supervised the efficient operation of a fleet comprising over 35 vehicles and buses, communicating daily with drivers and ensuring proper documentation
• Optimized utilization, streamlining maintenance schedules, and guaranteed full compliance with safety regulations.
• Supported customers across multiple channels (in-person, phone, and email) with inquiries, bookings, and issue resolution, consistently delivering professional and responsive service.
• Recognized by leadership for delivering above-standard customer care and handling high-stress situations effectively.

Assistant Store Manager at Almapet (2020-01 – 2021-12)

• Developed extensive experience in customer-facing operations, handling inquiries, orders, transactions, and service-related issues in fast-paced environments.
• Consistently provided professional and personalized customer service while managing multiple priorities.
• Resolved customer concerns effectively by identifying needs, communicating solutions, and following through where required.
• Assisted with the preparation and processing of customer orders, maintaining accuracy and ensuring orders were completed efficiently.

Store Manager at Today Group (2021-01 – 2026-12)

• Supported the daily operation of a busy environment, coordinating customers, orders, inventory, stock, suppliers, and staff to maintain efficient operations.
• Built strong customer relationships through clear communication, active listening, and a solutions-oriented approach.
• Maintained accurate daily transaction and operational records and handling invoices and credit/consignment notes, demonstrating strong attention to detail and administrative accuracy.
• Adapted quickly to different systems, procedures, and operational requirements.

Bachelor in Physical Education and Sports Science – Aristotle University Of Thessaloniki (2016-12)

Project Management Online Course – Udemy (2022-12)

Seminar in Supply Chain Manager - Operational Level – National and Kapodistrian University of Athens