Liliane Dounas

Franco-Greek hospitality and tourism professional with 12 years of hands-on experience in premium, fast-paced environments and VIP client service. Specialized in on-site operational supervision and execution, direct interaction with international clientele, and coordination of high-demand operations during peak periods. Recognized for ensuring smooth operations, discretion, and the delivery of tailor-made guest experiences.

Guest Experience & Operations - Horizon Yachts | Milos Adventures | Thalassitta | Travel Me To Milos - Milos, Greece

(2014 - 2025)

• Delivered personalized VIP guest experiences for international clientele in fast-paced, high-demand environments
• Hosted and engaged directly with guests, ensuring seamless service and high satisfaction
• Presented cultural, historical, and local insights in French and English
• Guided guests through activities, excursions, and on-site experiences
• Built strong client relationships, consistently recognized through 5* reviews
• Coordinated daily operations across multiple environments (on-site & field-based)
• Managed real-time problem solving and logistics during peak periods
• Acted as key liaison between clients, teams, suppliers, and service providers
• Organized transportation, bookings, and tailored guest itineraries
• Ensured smooth execution of activities and guest flow
• Coordinated fleet-related operations, provisioning, and technical follow-up
• Maintained operational spaces, reception areas, and logistics organization
• Collaborated within small, dynamic teams (2–4 members) requiring adaptability and efficiency
• Supported multi-environment operations (sailing yachts, catamarans, motorboats)
• Designed and delivered tailored high-end guest experiences
• Provided guided tours and storytelling for international clients
• Delivered services for diverse audiences including cruise passengers, media, and production teams (e.g. Celestyal Cruises)
• Recognized by international media and featured in guest experience reviews (e.g. Ellen Carpenter, Nylon NY)

BA - Graphic Design - AKTO College

3rd High School of Palaio Faliro

Lycée Franco-Hellénique Eugène Delacroix, Athènes (French section)