Μαρια Βακιαρου

Logistics and Operations professional with 9+ years of experience in international logistics environments, combining hands-on operational experience with process auditing, performance monitoring, compliance and continuous improvement. Experienced in coordinating time-critical logistics operations, analysing operational risks and KPIs, auditing processes across multiple sites, and working closely with management and cross-functional teams to improve efficiency and service performance. Currently working within a 3PL environment, with direct exposure to warehouse operations, GDP, quality systems and operational controls.

SENIOR QA OFFICER at EuroHub Pharma Logistics (2026-04 – Present)

• Managed and maintained the Quality Management System (QMS) in compliance with GDP requirements and company quality standards.
• Reviewed, updated and controlled Quality documentation, including SOPs, Work Instructions and controlled records.
• Coordinated and monitored Deviations, CAPAs, Change Controls, Non-Conformities and Customer Complaints, ensuring timely closure and effectiveness.
• Planned, performed and followed up Internal Audits, supporting external client, certification and regulatory inspections.
• Ensured compliance with EU Good Distribution Practice (GDP) guidelines and ISO 9001, ISO 13485, ISO 14001 and ISO 45001, 37001 standards.
• Supported qualification, calibration and maintenance activities for critical equipment and systems.
• Delivered GDP training and quality awareness sessions to employees.
• Monitored quality KPIs and prepared Quality reports to support continuous improvement initiatives.
• Collaborated with Warehouse and cross-functional teams to ensure quality compliance throughout the supply chain.
• Supported inspection readiness and participated in customer, certification body and regulatory authority audits.

GSOP COORDINATOR / INTERNAL AUDITOR at DHL Express (2023-05 – 2026-03)

• Plan, lead, and execute internal audits across all DHL Express facilities in Greece, ensuring compliance with SOPs, ISO 9001 standards, and internal policies.
• Conduct risk-based assessments on logistics and operational processes, to identify operational, compliance, and process risks, evaluating the effectiveness of internal control systems.
• Prepare comprehensive audit reports outlining findings, root causes, risk impact, and corrective action plans, track remediation progress.
• Collaborate closely with senior and local management teams, presenting audit outcomes and providing advisory support on process optimization.
• Support continuous improvement initiatives that strengthen governance, enhance efficiency, and improve overall operational performance.

PUD SUPPORT at DHL Express (2021-11 – 2023-05)

• Coordinate Pick-Up and Delivery Operations:
• Shipment trucking & delivery status update
• Coordination with operations teams & external stakeholders
• Managed daily scheduling and routing of pick-up and delivery operations to ensure timely and efficient service.
• Monitor Shipment Status: Tracked and monitored the status of shipments and deliveries, keeping all stakeholders informed of any changes or delays.
• Involving in training sessions (creating and plan groups + conducting specific trainings
• Support Continuous Improvement Initiatives: Participated in continuous improvement initiatives aimed at enhancing service quality and optimizing operational processes. Collaborate with Cross-Functional Teams

CUSTOMS CUSTOMER CONTACT AGENT at DHL Express (2017-09 – 2021-05)

Managed customs documentation for import and export shipments, ensured regulatory compliance, and acted as liaison with customs authorities to resolve clearance issues efficiently.

ΑDMINISTRATIVE ASSISTANT / LEGAL OFFICE SECRETARY at VARDALAS MICHALIS (2016-09 – 2017-09)

• Managed the daily operation of the law office, ensuring smooth administrative workflows.
• Scheduled and coordinated appointments, meetings, and court-related calendars.
• Handled incoming calls, emails, and client inquiries with professionalism and confidentiality.
• Welcomed and assisted clients, providing front desk and reception support.
• Prepared, organized, and maintained legal files, documents, and correspondence.

Public Relations & Business Administration – National and Kapodistrian University of Athens

Political Science & International Relations – University of the Peloponnese