Marwa Belhedi

Customer-focused professional with over three years of experience in customer service, retail, and sales. Experienced in assisting customers, resolving inquiries, processing transactions, and building long-term customer relationships. Strong communication skills in Greek, English, and Arabic. Currently completing a Bachelor's degree in Economics.

Sales Advisor / Cashier at BONENDIS (2025-01 – Present)

• Deliver professional customer service to retail customers.
• Build strong customer relationships through product recommendations.
• Resolve customer inquiries and complaints efficiently.
• Process sales accurately while maintaining high service standards.
• Collaborate with colleagues to achieve sales and customer satisfaction goals.

Sales Advisor / Cashier at H&M Group (2022-11 – 2023-09)

• Assisted customers with product selection.
• Operated POS system and handled cash transactions.
• Maintained store presentation.
• Helped achieve daily sales targets.
• Delivered excellent customer service.

Cashier at Attica Department Store (2023-10 – 2024-08)

• Assisted local and international customers with purchases.
• Processed invoices and Tax free documentation accurately.
• Resolved customer questions professionally.
• Maintained excellent customer satisfaction in a fast-paced retail environment.

Customer Service at HERON Energy (2021-10 – 2021-11)

• Assisted customers with service inquiries.
• Provided information regarding products and services.
• Managed customer requests professionally.
• Maintained accurate customer information.

Bachelor Science of Economic in Economics – National and Kapodistrian University of Athens (2019-10)

Faculty of Economics and Management in Economics and Management – Aix en Provence france (2024-09 – 2025-01)

High school diploma – Sivitanidio high school, Athens (2016-09 – 2018-06)