Nicolas Kokkalis

Business Management of two 5* hotel units (Georgioupolis Suites 5* & Georgioupolis Resort & Spa 5*) with 259 total units. Round-the-year management including adherence to and enforcement of compliance with hotel policies, company standards and national legal requirements.

Hotel General Manager - Harpin Hotels 5* - Crete, Greece

(2017-11)

Business Management of two 5* hotel units (Georgioupolis Suites 5* & Georgioupolis Resort & Spa 5*) with 259 total units. Round-the-year management including adherence to and enforcement of compliance with hotel policies, company standards and national legal requirements.

• Development and conservation of a culture of operational excellence to ensure superior guest experience
• Coordination of all Hotel Departments and all daily operations by engaging on a hands-on approach basis
• Design of high efficiency interdepartmental operational procedures and performance control
• Budgeting: annual development, implementation, and KPIs' monitoring (month-to-year)
• Channel Management, online marketing, participation to commercial events, and trade fairs
• Building, construction works and preopening preparations - Georgioupolis Suites 5* (new opening 2022)
• Major maintenance, redevelopment & renovation works - Georgioupolis Resort 5* (2023-2024)

Hotel Vice-Director - Pilot Beach Resort & Spa 5* - Crete, Greece

(2017-04 - 2017-11)

Seasonal position (2017) with responsibility for Public/Guest Relations and deputizing for the General Manager in his absence and at various meetings & events.

• Director of Public/Guest Relations: Creating and maintaining a unique guest experience
• Deputize for the General Manager in his absence and at various meetings & events
• Daily department (F&B, Room Division, Housekeeping and Animation) and staff (+300pax) supervision
• Carry out regular inspections of all departments and facilities as well as planning maintenance work
• Development, management and network exploitation of multimedia tools

Hotel General Manager - Esmeralda Resorts 4* - Canary Islands, Spain

(2014-06 - 2017-03)

Round-the-year management of 92-unit 4* resort with full operations, HR, and revenue management responsibilities.

• Supervision of all hotel departments and daily operations by an active hands-on approach
• Guidance to ensure adequate engineering standards and identifying preventive maintenance works
• Overseeing HR functions and safeguarding compliance with hotel standards and legal requirements
• Inventorying and cost control, payments to providers, HACCP procedures supervision
• Annual Budgeting: development, implementation and execution control (KPIs' monitoring)
• Reservations & Marketing: day-to-day handling bookings, sales dynamics and income supervisory

Operations Manager - Hotel Residencial Las Dunas 3* - Canary Islands, Spain

(2009-05 - 2011-11)

Round-the-year operations management of 171-unit 3* hotel with full service coordination and daily operations oversight.

• Management of all hotel services and day-to-day operations (operation and sales)
• Coordination of Room Division, F&B, Maintenance, Guest Relations Departments and complaint handling

2nd Reception Manager - SBH Hoteles & Resorts - 4* - Canary Islands, Spain

(2014-01 - 2014-06)

Round-the-year reception management position in 4* property with 400+ units, overseeing front and back office operations.

• In charge of the Back & Front Office daily procedures (bookings, room assignment, payments, etc.)
• Control of the quality standards of the department's service operations
• Agency invoicing and quality data statistical analysis
• Coordination of the operations: unit control, room, guest relations & complaints handling
• Staff selection, training and performance evaluation

Operations Manager & Assistant to the General Manager - OcioPark Corralejo SA - Canary Islands, Spain

(2006-02 - 2009-04)

Round-the-year operations and management position in facility serving 1000+ users daily, with supervision of 140+ staff and coordination of multiple departments.

• Supervision of staff (+140pax.) and ensuring adequate and efficient communication within departments
• Coordination and supervision of the exploitation departments (F&B, Maintenance, Animation, Outlets)
• Participation to the weekly Head of Departments meetings
• Public & Guest Relations coordinator (press representative, complaint handling)
• Marketing investigation, data analysis and development of communication and commercial material
• VIP guests' escort (ie. Royal Family Qatar; Spanish Climbing As., Unicef Vice Secr., NASA, etc.)
• Ensuring SOP implementation and undertaking routine quality checks

Bartender & PR - Cavo Cayo Bar - Sao Jorge, Azores, Portugal

(2003-09 - 2005-05)

Bartending and public relations role with responsibilities in supplies, stock ordering, and research on tourism industry sustainability.

• Bartending, Service, Supplies and Stock Ordering
• Communication & Public Relations (reservations and hosting)
• Investigation on the Sustainability of the Adventure Tourism Industry on Sao Jorge (Azores Islands)

Bartender / Stock Controller - Bar Milano - Birmingham, United Kingdom

(2003-01 - 2004-10)

Night shift bartending role with stock and supply management responsibilities.

• Responsible for the service of night shift as well as for the stock and the daily supply of the bar
• Public Relations and Marketing (material development and distribution)
• Special Events & Theme Night (ie. fashion shows, cocktail nights, vanity fairs, etc.)

Trainee - Hostel Samos - 3* - Athens, Greece

(2002-06 - 2002-10)

Industrial placement in hospitality operations.

• Industrial placement in: Reception, reservations, waiter/barman, guest relations

Hotel & Resorts Investment Delegate - Capo Triay Investments ltd.-Elegance Hotels - 4* - Canary Islands, Spain

(2011-02 - 2013-05)

Round-the-year investment and sales role managing real estate operations and commercial processes for hotel and resort properties.

• Real estate selling operations manager and commercial process controller
• Market investigation and detection of investment opportunities (hotels, resorts and tourist complexes)
• Negotiation and formalisation of the trading operations as well as post-selling services
• Commercial process controller and financial advisor

Chief Executive 'Happy Fotos Studios' - Happy Fotos - Corralejo-Fuerteventura, Spain

(2008-11 - 2009-11)

Round-the-year chief executive role for photography studios with resource management and commercial process oversight.

• Resource Exploitation Manager
• Strategic planning and procedures development
• Responsible for the daily commercial process

Masters (MA) - Tourism Business Management - University of Birmingham

Masters (MA) - Total Quality Management - Superior School E-Resources

Bachelors (BA) - Business Administration - University of Hertfordshire