Hotel General Manager - Harpin Hotels 5* - Crete, Greece
(2017-11)
Business Management of two 5* hotel units (Georgioupolis Suites 5* & Georgioupolis Resort & Spa 5*) with 259 total units. Round-the-year management including adherence to and enforcement of compliance with hotel policies, company standards and national legal requirements.
- Development and conservation of a culture of operational excellence to ensure superior guest experience
- Coordination of all Hotel Departments and all daily operations by engaging on a hands-on approach basis
- Design of high efficiency interdepartmental operational procedures and performance control
- Budgeting: annual development, implementation, and KPIs' monitoring (month-to-year)
- Channel Management, online marketing, participation to commercial events, and trade fairs
- Building, construction works and preopening preparations - Georgioupolis Suites 5* (new opening 2022)
- Major maintenance, redevelopment & renovation works - Georgioupolis Resort 5* (2023-2024)
Hotel Vice-Director - Pilot Beach Resort & Spa 5* - Crete, Greece
(2017-04 - 2017-11)
Seasonal position (2017) with responsibility for Public/Guest Relations and deputizing for the General Manager in his absence and at various meetings & events.
- Director of Public/Guest Relations: Creating and maintaining a unique guest experience
- Deputize for the General Manager in his absence and at various meetings & events
- Daily department (F&B, Room Division, Housekeeping and Animation) and staff (+300pax) supervision
- Carry out regular inspections of all departments and facilities as well as planning maintenance work
- Development, management and network exploitation of multimedia tools
Hotel General Manager - Esmeralda Resorts 4* - Canary Islands, Spain
(2014-06 - 2017-03)
Round-the-year management of 92-unit 4* resort with full operations, HR, and revenue management responsibilities.
- Supervision of all hotel departments and daily operations by an active hands-on approach
- Guidance to ensure adequate engineering standards and identifying preventive maintenance works
- Overseeing HR functions and safeguarding compliance with hotel standards and legal requirements
- Inventorying and cost control, payments to providers, HACCP procedures supervision
- Annual Budgeting: development, implementation and execution control (KPIs' monitoring)
- Reservations & Marketing: day-to-day handling bookings, sales dynamics and income supervisory
Operations Manager - Hotel Residencial Las Dunas 3* - Canary Islands, Spain
(2009-05 - 2011-11)
Round-the-year operations management of 171-unit 3* hotel with full service coordination and daily operations oversight.
- Management of all hotel services and day-to-day operations (operation and sales)
- Coordination of Room Division, F&B, Maintenance, Guest Relations Departments and complaint handling
2nd Reception Manager - SBH Hoteles & Resorts - 4* - Canary Islands, Spain
(2014-01 - 2014-06)
Round-the-year reception management position in 4* property with 400+ units, overseeing front and back office operations.
- In charge of the Back & Front Office daily procedures (bookings, room assignment, payments, etc.)
- Control of the quality standards of the department's service operations
- Agency invoicing and quality data statistical analysis
- Coordination of the operations: unit control, room, guest relations & complaints handling
- Staff selection, training and performance evaluation
Operations Manager & Assistant to the General Manager - OcioPark Corralejo SA - Canary Islands, Spain
(2006-02 - 2009-04)
Round-the-year operations and management position in facility serving 1000+ users daily, with supervision of 140+ staff and coordination of multiple departments.
- Supervision of staff (+140pax.) and ensuring adequate and efficient communication within departments
- Coordination and supervision of the exploitation departments (F&B, Maintenance, Animation, Outlets)
- Participation to the weekly Head of Departments meetings
- Public & Guest Relations coordinator (press representative, complaint handling)
- Marketing investigation, data analysis and development of communication and commercial material
- VIP guests' escort (ie. Royal Family Qatar; Spanish Climbing As., Unicef Vice Secr., NASA, etc.)
- Ensuring SOP implementation and undertaking routine quality checks
Bartender & PR - Cavo Cayo Bar - Sao Jorge, Azores, Portugal
(2003-09 - 2005-05)
Bartending and public relations role with responsibilities in supplies, stock ordering, and research on tourism industry sustainability.
- Bartending, Service, Supplies and Stock Ordering
- Communication & Public Relations (reservations and hosting)
- Investigation on the Sustainability of the Adventure Tourism Industry on Sao Jorge (Azores Islands)
Bartender / Stock Controller - Bar Milano - Birmingham, United Kingdom
(2003-01 - 2004-10)
Night shift bartending role with stock and supply management responsibilities.
- Responsible for the service of night shift as well as for the stock and the daily supply of the bar
- Public Relations and Marketing (material development and distribution)
- Special Events & Theme Night (ie. fashion shows, cocktail nights, vanity fairs, etc.)
Trainee - Hostel Samos - 3* - Athens, Greece
(2002-06 - 2002-10)
Industrial placement in hospitality operations.
- Industrial placement in: Reception, reservations, waiter/barman, guest relations
Hotel & Resorts Investment Delegate - Capo Triay Investments ltd.-Elegance Hotels - 4* - Canary Islands, Spain
(2011-02 - 2013-05)
Round-the-year investment and sales role managing real estate operations and commercial processes for hotel and resort properties.
- Real estate selling operations manager and commercial process controller
- Market investigation and detection of investment opportunities (hotels, resorts and tourist complexes)
- Negotiation and formalisation of the trading operations as well as post-selling services
- Commercial process controller and financial advisor
Chief Executive 'Happy Fotos Studios' - Happy Fotos - Corralejo-Fuerteventura, Spain
(2008-11 - 2009-11)
Round-the-year chief executive role for photography studios with resource management and commercial process oversight.
- Resource Exploitation Manager
- Strategic planning and procedures development
- Responsible for the daily commercial process
