Customer Service Representative at Binance (2022-10 – 2025-09)
Delivered high-volume live chat support for cryptocurrency exchange platform
- Delivered high-volume live chat support for cryptocurrency exchange platform, maintaining strong customer satisfaction scores and meeting aggressive response time KPIs
- Diagnosed and resolved technical issues related to account access, trading functionality, and platform navigation across web and mobile applications
- Utilized internal knowledge bases and CRM systems to provide accurate, consistent support while contributing to documentation improvements
- Managed multiple concurrent chat conversations while maintaining quality standards and first-contact resolution rates
- Escalated complex technical issues to product, engineering, and compliance teams, ensuring seamless customer experience
- Collected and synthesized customer feedback to inform product improvements and service enhancements
Store Manager / Sales Representative at PhoneHouse (2022-05 – 2022-09)
Managed day-to-day store operations while actively working on the sales floor
- Managed day-to-day store operations while actively working on the sales floor
- Delivered customer-focused sales support and product guidance for telecommunications products
- Handled opening and closing procedures, cash handling, and POS transactions
- Oversaw inventory levels, stock ordering, and accurate record keeping
- Coordinated basic staff scheduling and supported team operations
- Ensured store presentation standards and operational efficiency
- Built positive customer relationships to drive repeat business
Team Leader - Technical Customer Care at NSC Global (Contractor for AT&T) (2019-05 – 2021-09)
Led daily operations for a technical customer support team of 13 agents
- Led daily operations for a technical customer support team of 13 agents
- Provided ongoing coaching and performance support, helping Tier 1 agents develop Tier 1.5 capabilities
- Delivered training on customer communication, troubleshooting techniques, and quality standards
- Performed basic Cisco router troubleshooting and guided agents through initial diagnostics
- Managed team scheduling and shift planning to ensure coverage and SLA adherence
- Acted as escalation point for unresolved technical issues and coordinated with specialist teams
- Supported onboarding of new hires and facilitated knowledge sharing across the team
- Contributed to improving internal workflows and support processes, increasing efficiency and customer satisfaction
Technical Customer Care Specialist at NSC Global (Contractor for AT&T) (2018-02 – 2019-05)
Provided technical support to customers via phone and live chat
- Provided technical support to customers via phone and live chat
- Supported customers with connectivity, device, and service-related issues
- Created and managed technical trouble tickets and performed initial diagnostics
- Reviewed system logs and workflows to triage new incidents
- Clearly explained technical steps to non-technical users
- Coordinated with specialist teams to investigate and resolve complex issues
Data Admin Support Agent at NSC Global (Contractor for AT&T) (2017-11 – 2018-01)
Data management and verification support
- Entered, reviewed, and verified customer and account data with high accuracy
- Checked records for deficiencies or inconsistencies and corrected errors when possible
- Generated reports and maintained organized digital documentation
- Followed strict data integrity, confidentiality, and security policies
General Manager - Retail Trade at Gadget Shop (2015-03 – 2017-07)
Managed end-to-end daily operations across three retail stores
- Managed end-to-end daily operations across three retail stores, while actively working on-site and supporting customers
- Oversaw sales activities, customer service, inventory management, and store presentation
- Handled staff coordination, shift scheduling, onboarding, and day-to-day supervision
- Managed supplier communication, ordering, stock control, and basic financial tracking
- Ensured smooth opening and closing procedures and maintained operational standards
- Delivered hands-on customer support in multiple languages
- Played a key role in the setup and launch of a new retail location, including layout planning and initial operations
Bartender / Bar & Store Supervisor at Next Coffee/Bar (2013-02 – 2015-02)
Managed daily operations of the bar/coffee shop
- Managed daily operations of the bar/coffee shop, including opening and closing procedures
- Oversaw stock levels, ordering supplies, and inventory control
- Handled cash management, POS transactions, and end-of-day reconciliation
- Delivered high-quality customer service while maintaining a welcoming environment
- Trained new staff members and supported scheduling and shift coordination
- Ensured cleanliness, organization, and compliance with health and safety standards
Teaching Professional (Temporary Role) at European Centre in Training for Employment (2014-06 – 2014-09)
Taught language skills to adults with special needs
- Taught language skills to adults with special needs, adapting teaching methods to individual learning levels
- Delivered German-to-English and German-to-Greek instruction to students with varying knowledge backgrounds
