Rosana Zikou

Dynamic and results-driven consultant and aspiring manager with a proven track record of successfully leading projects across diverse sectors, including banking, insurance, telecommunications, and retail. Demonstrated expertise in team leadership, strategic planning, and delivering impactful business solutions that drive growth and efficiency. Skilled in business process engineering, the software development life cycle, and digital transformation initiatives.

Recognized as a proactive leader with exceptional problem-solving abilities and strong decision-making skills that foster collaboration and innovation.

SENIOR SYSTEM ANALYST (MIS & CRM) at Ethniki Asfalistiki (2022-02 – Present)

Oversee daily CRM operations and contribute to system enhancements. Define and implement new KPI frameworks that improved reporting accuracy and streamlined the migration of reporting infrastructure to modern cloud technologies. Orchestrate data-driven marketing campaigns that boosted lead capture processes as part of key digital transformation initiatives. Design and oversee the development of a new Consent Management system.

SENIOR BUSINESS INTELLIGENCE ENGINEER at Agile Actors / Eurobank (2019-04 – 2022-01)

Undertook, as external consultant, the bank's Corporate Banking System migration from IBM Analytics to Microsoft Power BI, improving reporting efficiency. Collaborated cross-functionally with stakeholders to tailor reporting solutions to business needs.

SENIOR ADVISOR at Ernst & Young, Advisory (2017-11 – 2019-04)

Contributed to high-impact BI and Data Warehousing projects for Banking and Telecom Sector Clients. Facilitated strategic guidance to clients, ensuring optimized BI tool utilization.

IT BUSINESS ANALYST at JT International Hellas AEBE (2013-05 – 2017-10)

• User requirements analysis
• New CRM modules design, implementation and testing
• New reporting requirement design and implementation
• New ETL processes and databases interconnection design
• Support of ETL jobs for Softone, Local CRM and global reporting tool - OBIEE
• Daily operational support of CRM, Reporting Tools, S1 ERP and in-house applications
• Team training and management
• IT Budgeting and Compliance
• Company health and safety team member
• IT and Telecommunications supplies
• Lead the business applications redesign process in order to support the new "route to market" processes
• Part of the extended team responsible for the wholesalers' ERP migration to Softone
• Lead Cognos reporting projects, logistics and campaign modules implementation and promotion application implementation

MIS CONSULTING MANAGER at Scicom S.A. (2009 – 2013-04)

Manage large and medium scale BI projects and led teams in delivering data-driven solutions for Alpha Bank, Olayan, Sanofi Aventis, Wind and others.

CPM SENIOR CONSULTANT at Scicom S.A. (2004 – 2009)

Team leadership and coordination, project management, requirements gathering and analysis, architectural design, project documentation, quality assurance of deliverables, and development of UAT scenarios. Indicative projects include: Eurobank (Private & Corporate Banking), Cosmote, and GlaxoSmithKline.

M.I.S CONSULTANT & TRAINER at Scicom S.A. (2000 – 2004)

Design and development of Data Warehouses, Decision Support Systems (DSS), and Management Information Systems (MIS) using Cognos Business Intelligence tools. Conducting user training sessions to ensure effective system adoption and usage. Application development using MS Access, SQL Server, Oracle, and Visual Basic for Applications (VBA). Indicative projects: ΔΕΛΤΑ, CosmoOne, Tasty Foods, Glaxo Smith Kline (Pharma), Miele.

Master of Science in Information Systems – Hellenic Open University (2014-01)

Bachelor of Science in Mathematics – University of Patras (2003-01)