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Junior HR Professional with hands-on experience in high-volume recruitment, candidate screening, employee communication, and HR process support, including exposure to HR systems and policy development. Experienced in conducting interviews, coordinating hiring processes, and supporting HR operations in fast-paced environments. Currently enhancing expertise through Counselling Skills certification and ongoing training in payroll and Greek labor law, with strong interest in employee relations, organizational development and people-focused HR practices.
· Managed high-volume recruitment and selection for security and cleaning personnel in public and private sector organizations.
· Conducted telephone and face-to-face interviews, performing structured candidate evaluation and CV screening.
· Coordinated interview scheduling, candidate follow-up, and documentation throughout the recruitment process.
· Provided onboarding and hands-on training to a new recruiter selected to support continuity of recruitment operations and daily HR processes.
· Diagnosed and resolved technical and service-related issues in real time
· Managed high-volume call handling while maintaining service quality standards
· Guided customers through troubleshooting steps and service usage
· Ensured customer satisfaction through clear communication and problem resolution
· Escalated complex technical cases to second-level support when required
· Initiated and structured updated hiring and onboarding documentation to support HR processes
· Authored and implemented internal HR policies, including Code of Conduct and Code of Ethics (16 policies in total)
· Designed and implemented an employee idea and feedback system aimed at improving working conditions and engagement
· Took ownership of HR process development while ensuring alignment with organizational needs and HR best practices
