Content moderator of TikTok at Taskus (2025-04 – Present)
Reviewed multimedia content for compliance with platform policies, ensuring community safety and enhancing user trust through accurate decision-making.
- Reviewed multimedia content for compliance with platform policies, ensuring community safety and enhancing user trust through accurate decision-making.
- Monitored live streams and flagged inappropriate behavior promptly, enhancing real-time content quality and supporting safer user engagement.
- Identified and filtered inappropriate content to uphold platform guidelines, ensuring a consistent user experience and reducing exposure to harmful material.
Customer service representative at Teleperformance Greece (2020-10 – 2025-03)
Managed multichannel customer interactions, facilitating clear communication through inbound calls, chat and emails.
- Managed multichannel customer interactions, facilitating clear communication through inbound calls, chat and emails.
- Escalated unresolved service issues to specialized teams, accelerating problem resolution and enhancing overall customer experience.
- Pandora - supported customers in English language via chats and email.
- Norton antivirus - supported customers via phone calls in Russian language. Resolved technical issues, connected remotely to customers PC in order to resolve the problems with antivirus. Also made refunds, and applied discounts according to the company policy.
Tickets and flight reservation agent at Air Astana company (2008-10 – 2010-12)
Handled customer inquiries and processed flight bookings efficiently, contributing to improved throughput and reducing wait times at peak service hours.
- Handled customer inquiries and processed flight bookings efficiently, contributing to improved throughput and reducing wait times at peak service hours.
- Monitored flight schedules and adjusted reservations proactively to minimize disruptions, ensuring reliable service and improving customer satisfaction during travel delays.
- Processed passenger payment discrepancies promptly to ensure seamless ticket issuance, reducing transaction errors and improving financial accuracy in reservations.
