Tahar Fettioune

Motivated and customer-oriented professional with strong experience in airline sales, customer service, hotel reception, reservations, rental operations, and travel desk services. Known for excellent communication, adaptability, and strong problem-solving skills. Fluent in English, French, and Arabic, with solid knowledge of hospitality systems, airline tools, and reservation platforms.

Sales Account Executive at ITA Airways (2025-03 – Present)

Managed a portfolio of travel agencies and corporate accounts to maximize revenue and promoted airline products, routes, and promotions to partners.

• Managed a portfolio of travel agencies and corporate accounts to maximize revenue.
• Promoted airline products, routes, and promotions to partners.
• Negotiated commercial contracts and monitored account performance.
• Identified new business opportunities to increase sales and market share.
• Provided support for fares, ticketing, group bookings, and customer issues.
• Prepared sales reports and coordinated with marketing and revenue management teams.

Rental Car Manager at Akbou Béjaia (2023-12 – 2025-02)

Managed rental contracts, agreements, and related documentation while promoting rental products and supervising rental agents and front-desk staff.

• Managed rental contracts, agreements, and related documentation.
• Promoted rental products, upgrades, and additional services.
• Monitored pricing, discounts, and promotional offers.
• Prepared daily, weekly, and monthly activity and revenue reports.
• Supervised rental agents and front-desk staff.
• Provided training, coaching, and performance evaluations.

Destination Consultant at Meeting Point Tourism Emirates (2022-10 – 2023-09)

Welcomed and assisted guests at the Travel Desk, handled customer communication, assessed customer needs and provided tailored travel solutions.

• Welcomed and assisted guests at the Travel Desk.
• Handled customer communication by email and phone.
• Assessed customer needs and provided tailored travel solutions.
• Collected and processed payments and updated account balances.

Customer Service Representative / Telesales at Dubizzle Pro (2020-08 – 2022-09)

Assisted customers by phone and online messaging, provided product information and resolved customer issues, engaged in telesales activities.

• Assisted customers by phone and online messaging.
• Provided product information and resolved customer issues.
• Engaged in telesales activities and followed up on leads.

Reservation Advisor / Call Center at Emaar Hospitality Group (2019-11 – 2020-03)

Handled reservations for 14 hotels, managed bookings via multiple channels including email, phone, Expedia, and Booking.com.

• Handled reservations for 14 hotels (Address, Vida, Manzil).
• Managed bookings via email, phone, Expedia, Booking.com, etc.
• Assisted guests with inquiries through inbound and outbound calls.

Receptionist / Night Auditor at Hotel Atlantis 4 (2015-10 – 2019-09)

Processed payments, managed guest communication, ensured professional reception area standards.

• Processed payments and updated account balances.
• Managed guest communication by phone and email.
• Ensured a clean, welcoming, and professional reception area.

Receptionist / Night Auditor at Hotel Palace 3 (2015-03 – 2015-09)

Processed payments, handled emails and customer inquiries, maintained professional front-desk environment.

• Processed payments and updated accounts.
• Handled emails and customer inquiries.
• Maintained a professional front-desk environment.

Receptionist at Chef Express Catering (2014-09 – 2015-01)

Managed inbound and outbound calls, processed payments, ensured high-quality customer service.

• Managed inbound and outbound calls.
• Processed payments and updated financial records.
• Ensured high-quality customer service.

Receptionist / Night Auditor at Hotel Cristal 4 (2014-04 – 2014-08)

Handled customer inquiries, maintained reception organization, managed accounts payable and receivable.

• Handled customer inquiries and protected company reputation.
• Maintained reception cleanliness and organization.
• Managed accounts payable and receivable.

Receptionist (Training) at Hotel Le Rocher 4 (2014-01 – 2014-04)

Welcomed guests, handled check-in/check-out, answered phone calls and assisted with requests.

• Welcomed guests and handled check-in/check-out.
• Answered phone calls and assisted with requests.
• Maintained a clean and organized reception area.

Diploma in Tourism & Hospitality – Ecomode School (2013 – 2014)

Vocational Qualification Certificate in Hospitality – Akbou (2012 – 2014)

High School Diploma in General Education – Technicum Krim Belkacem (2009 – 2012)