Victor S.

1st Level Technical Support Agent at Nova Telecommunications (2022-11 – 2023-05)

Serve as the primary point of contact for customers experiencing internet connectivity issues and technical disruptions.
Performing diagnostic tests on the customer's line and visually inspecting the equipment to identify the source of the problem.
Assessing the customer's problem and providing guidance on recommended and required actions to resolve it during communication.
Escalating of unresolved cases with detailed reports to the 2nd level technical support team.

Check-in Agent at Goldair Handling (2023-05 – 2025-03)

Validation of passenger's tickets, required travel documents and assistance for any other requests.
Preparing the departure gate for the departing flight in the manner requested by the serving airline, validating passenger tickets and the validity of travel documents, and ensuring the smooth operation of the process with all relevant safety and security standards.
Provide assistance to arriving passengers with instructions for connecting flights or exiting the airside area.
Escorting passengers with special services upon request, e.g. Unaccompanied minors.

Crew Control Officer at Sky Express Airlines (2025-04 – Present)

Monitoring of daily flight operation and respond to irregularities (ex. Crew Changes, Aircraft Changes, flight time limitations).
Handling crew requests and last-minute changes by maintaining safety.
Managing day-to-day flight activities of crew members, in accordance with EASA and company's flight and duty limitations.
Monitoring required trainings and make any changes needed, in cooperation with Training Department.
Collaborate with Hotel & Accommodation Admin for out of base duties (duty tickets, transportation, hotel accommodation).
Create & distribute reports regarding crew flight data.

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