Zinzi Simawuse

Highly motivated and driven individual with experience in receptionist and customer service roles. Demonstrates strong work ethic and proficiency with multi-line telephone systems and various communication tools. Dedicated team player with a willingness to grow within a collaborative environment.

Reception - George Municipality

(2025-01 - 2025-06)

• Welcomed incoming clients with a professional demeanor, providing friendly and knowledgeable assistance.
• Managed incoming and outgoing calls on behalf of office employees.
• Updated the calendar and scheduled meetings efficiently
• Helping with typing CV's and copies
• Helping in fire incidents

Internship, Receptionist - National Real Estate

(2024-04 - 2024-12)

• Welcomed incoming clients with a professional demeanor, providing friendly and knowledgeable assistance.
• Managed incoming and outgoing calls on behalf of office employees.
• Updated the calendar and scheduled meetings efficiently
• Assisted in managing finances for incoming and outgoing transactions.

Consultant and Customer Service Representative - DSTV Multichoice

(2020-03 - 2023-06)

• Engaged with customers to understand their needs to deliver excellent service.
• Handled customer concerns, escalating major issues to supervisors when necessary
• Provided support on all customer queries via phone.

Till Operator, Seasonal - Woolworths

(2019-12 - 2020-01)

• Managed online order placements from the eCommerce site.
• Trained new team members on cash register operations, stock procedures and customer service.
• Worked overtime shifts to ensure optimal workflow during peak periods

Business Administration - Business Administration - African Skills UXI (2024-01 - 2024-12)

N4-N5 Financial Accounting - Financial Accounting - South Cape College (2019-06 - 2020-01)

Grade 12 - Thembalethu High School (2011-01 - 2015-12)