Andrea Bran

I would be a valuable asset to any organization due to my ability to manage complex information, maintain accurate documentation, and ensure consistent follow-through in fast-paced, highly regulated environments. Through my experience in validation, quality control, and production supervision, I have developed strong organizational and analytical skills, along with a high level of attention to detail. I am proactive, adaptable, and solution-oriented, with a proven ability to coordinate multiple priorities while maintaining quality and compliance standards.

My strong communication skills and advanced English proficiency allow me to interact effectively with diverse teams and stakeholders, while handling sensitive information with professionalism and discretion.

Validation Specialist at QUALIPHARM (2026-02 – Present)

• Develop validation protocols for facilities
• Document results obtained during qualification and validation activities
• Prepare validation reports with technical analysis and conclusions
• Manage deviations identified during validation activities
• Follow up on corrective and preventive actions (CAPA)
• Maintain updated documentation of validation status

BETALACTAM Plant Supervisor at QUALIPHARM (2023-03 – 2026-02)

• Plan production campaigns
• Assign outsourced manufacturing (contract manufacturing)
• Supervise aseptic areas
• Supervise non-aseptic areas
• Oversee BETALACTAM packaging operations
• Update and maintain documentation

Quality Control Analyst at QUALIPHARM (2022-12 – 2023-01)

• Perform physical and chemical analysis of in-process and finished product samples
• Operate laboratory equipment such as UV-VIS and IR spectrophotometers, disintegration tester, dissolution tester, hardness tester, pycnometer, and titrators
• Upload reference standards into the IR spectrophotometer database
• Responsible for the control, preparation, and standardization of all volumetric solutions in the laboratory
• Perform solution standardization to ensure accuracy in analytical testing

Customer Service Agent at TELUS INTERNATIONAL (2016-01 – 2017-12)

• Provided customer service and technical support primarily via chat in English for devices and mobile applications
• Handled inquiries related to device issues, synchronization, warranties, billing, and general product usage
• Escalated complex cases to specialized support teams when required
• Utilized CRM system Salesforce to manage tickets, track cases, and document customer interactions
• Consistently met key performance metrics, including response time, first contact resolution, and customer satisfaction
• Recognized as "Super Hero" (Top 3 performer) for 3 consecutive months based on performance and service quality
• Managed challenging customer situations, particularly related to warranty claims, maintaining professionalism and effective communication
• Developed strong multitasking, problem-solving, and communication skills while working both independently and as part of a team

Postgraduate Degree in Food and Nutritional Security – Galileo University, Guatemala (2023-01 – 2023-12)

Bachelor's Degree in Pharmaceutical Chemistry with a Specialization in Industry – Galileo University, Guatemala (2018-07 – 2023-11)

Technical Degree in Legal Translation – Galileo University, Guatemala (2014-01 – 2017-11)