Customer Success Specialist
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Results-driven customer service representative with 9+ years of experience in delivering exceptional service to international and multicultural clients. Committed to creating a positive and memorable customer experience through active listening, empathy, and tailored solutions. A serious, loyal, and critical thinker with a strong commitment to honesty and integrity, I strive to be a better person for society, family, and myself through ongoing training and self-improvement.
B2B Customer Care Specialist at Walmart, Inc (2015-09 – 2017-04)
American multinational retail corporation that operates a chain of hypermarkets, discount department stores, and grocery stores in the United States and internationally.
Technical support specialist level II at ADT Corporation (2017-07 – 2023-12)
Major American company that provides electronic security, fire protection, and smart home and business automation services in the United States and Canada.
Patient Advocate at Stratacare (2024-01 – Active)
Med-risk S.A. is a company that provides managed physical medicine and diagnostic imaging services specifically for the workers' compensation industry.
Business administration in Business Administration Speciality – Mariano Galvez College - Active
High school diploma in Business administration – Computer Science School (2012)
