Renato Cáceres

Senior IT Engineer with 16+ years of experience, the last 5 at Ericsson specializing in QA Automation, API Testing, and quality validation of critical systems in international corporate environments. Designed and executed end-to-end testing strategies for REST/SOAP APIs, microservices, and web platforms, working in English with distributed teams across the U.S., Europe, and Asia.

Full software quality lifecycle experience: test plan and test case design, automation with Python and Selenium, API testing with Postman, data validation with SQL, defect management in Jira/Xray, and continuous integration in CI/CD pipelines with GitLab and Jenkins. Goal-oriented professional with a proven track record in product companies with high transaction volumes and Agile teams.

IT Engineer — Pipeline Automation & Quality at Ericsson (2025-12 – Present)

• Integrated automated testing frameworks into CI/CD pipelines using GitLab and Jenkins, preserving quality gates and reducing regression failures across globally distributed teams.
• Designed delivery pipelines with built-in quality checkpoints; configured runners for continuous execution of functional and regression test suites.

RAN Data & Performance Support Engineer at Ericsson (2025-04 – 2025-12)

• Validated KPIs and 4G/5G network performance metrics through SQL queries and Python scripts; tracked and reported data discrepancies using structured defect methodology.
• Collaborated with R&D teams across multiple time zones to ensure accuracy of critical data, documenting findings in Confluence and managing follow-ups in Jira.

Automation Developer — Data Workflow & Process Automation at Ericsson (2024-08 – 2025-03)

• Designed and implemented automation workflows using Power Apps and Power Automate, eliminating manual processes and reducing operational cycle time for international teams.
• Integrated SharePoint as a data repository with audit traceability and version control, improving status visibility for teams across multiple countries.

Network Automation Engineer — Power Outage Automation at Ericsson (2024-02 – 2024-07)

• Developed Ansible playbooks for automated VNF inventory and shutdown/startup sequencing for Mexico City telecom infrastructure at risk of power outages.
• Implemented post-restoration validation scripts to verify service availability and correct status after recovery, ensuring ordered and incident-free network restart.

Cloud-Native QA Engineer — API Test at Ericsson (2023-02 – 2024-01)

• Designed and executed comprehensive API testing strategies (functional, regression, load, and security) for critical microservices using Postman, SOAP UI, and JMeter; documented test cases in Jira.
• Managed full defect lifecycle in Jira/Xray: reporting, prioritization, tracking, and fix validation; analyzed application logs with Grafana, Kibana, and Splunk in Kubernetes environments.

Test Automation Engineer at Ericsson (2022-03 – 2023-01)

• Led test automation strategy for critical telecom system integrations; developed automated regression scripts in Python with pytest and Selenium, significantly reducing manual execution time.
• Managed test plans and requirements traceability in Jira; reported quality metrics to stakeholders in the U.S. and Europe in English.

IT Engineer / Tester at Ericsson (2021-07 – 2022-02)

• Designed functional, boundary, and negative test cases; performed manual and exploratory testing on APIs and web interfaces within an Agile/Scrum methodology.
• Collaborated with developers on bug reproduction and validation; documented results and managed defects in Jira within 2-week sprint cycles.

Software Technical Specialist — Xerox at HCL Technologies (2019-09 – 2021-07)

• Technical consultant for enterprise software deployments (Xerox Workplace Cloud) for clients in the U.S. and Central America; executed functional validations and User Acceptance Testing (UAT) prior to production.
• Developed reports and dashboards with Microsoft Power Platform; implemented and validated SSO integrations between cloud platforms and client systems.
• Led POCs with structured technical testing for Print Management and Content Security solutions for large enterprise accounts.

IT Production Control Analyst — Healthcare Division at Conduent (2017-11 – 2019-09)

• Managed production environments for large-scale medical document digitization systems; monitored data quality and ran SQL validation queries to detect inconsistencies in processing pipelines.
• Built performance reports with SQL Server Reporting Services (SSRS); led root cause analysis for critical incidents and coordinated resolution with teams in India and the Philippines.
• Led end-to-end UAT implementations, managed SLA compliance, and administered databases and application servers in a multinational environment.

IT Technical Services Assistant at Krones Inc. (2012-07 – 2017-11)

• Participated in SAP Business One implementation, supporting configuration of inventory and asset management modules; validated data integrity post-migration using SQL queries.
• Administered IT infrastructure and Tier-2 support for a multinational manufacturing environment; coordinated escalations with German headquarters and U.S. subsidiaries.
• Developed technical documentation, IT policies, and operating procedures; managed technology asset inventory and lifecycle.

IT Technical Support Assistant at Sistran (2010-10 – 2012-02)

• Provided technical support to software development teams for insurance platforms in Argentina, Colombia, and Panama; ensured availability of testing environments and version control tools.
• Administered virtual machine environments for distributed development and QA teams; coordinated availability of tools and test environments.

Bachelor's in Computer Science and Systems Engineering – Universidad Mariano Gálvez de Guatemala (2020)

Professional Certificate in Data Engineering – DataCamp (2026-01)

Bootcamp in Data Science – Código Facilito (2024-06 – 2024-10)

Course in Automated Software Testing – KodeKloud (2023-11 – 2024)

Course in QA Automation Testing – Core Code IO (2021 – 2022)

Certification in SCRUM Manager v2 — Agile Methodologies – ESI School of Management (2020 – 2020)

Certification in Database Technician — Microsoft SQL Server, Data Modeling & Warehousing (MCSA) – Universidad Galileo (2018 – 2018)