Rubelcy Laparra

COMMUNICATION AND MARKETING

Talento

City,Miembro desde 13 de julio de 2026

Knowledge of digital marketing strategiesWeb development with WordPressEdition tools (Adobe, CapCut)Social mediaMicrosoft Office and AI toolsAdaptability and flexibilityTeam workResponsability and accountability

Contratar a esta persona

Enviá una oferta de trabajo directamente a este candidato

Knowledge of digital marketing strategiesWeb development with WordPressEdition tools (Adobe, CapCut)Social mediaMicrosoft Office and AI tools

Sobre mí

I am a proactive and restless person that enjoys constant learning and new challenges. I know I don't have all the answers, but I also know I won't stop until I find them. I enjoy collaboration, and I love to share my abilities to work towards team goals. I can adapt without struggling, and I like to face complicated situations with a positive attitude.

Experiencia

Customer Service Agent for the Brazilian Market (Portuguese) - Conduent In charge of taking care of customer's inquiries about their packages, including but not limited to tracking, conflict resolution, mediation, billing, taxes, and scheduling orders through Salesforce, and TPX software for international tracking of air cargo.

Translation (Spanish – English) - Translationary In charge of accurately translate Spanish and mixed audios into English files through Microsoft Word, in compliance with the guidelines provided by the client to assure clarity and accuracy of the files for those involved.

Data Entry Clerk - Hunter Warfield

(2017-01 - 2020-12)

In charge of scrutinizing contracts, invoices, documents, and other files involved in the renting process for customers in the USA, making sure of obtaining accurate data to create profiles of new debtors for the collections team.

Q&A, Issues Management, Customer Service, and Sales - Telus International

(2010-01 - 2016-12)

In charge of taking care of customer's billing inquiries for an electric service provider in the USA, using software such as SAP and Salesforce for ticket creation and activity recording. In charge of selling service plans to new and existing customers as part of the new acquisitions and retention programs. In charge of resolving escalated billing issues to comply with client guidelines and customer satisfaction.

In charge of quality evaluation of the Issues Management team, providing the appropriate feedback to make sure all agents were in the same page to deliver best in class customer service.

Content Creation - Ebfusion

(2008-01 - 2009-12)

In charge of generating digital content such as news, entries, and blog posts for designated client's sites.