梁起豪

Hospitality professional with an MSc from PolyU and luxury guest relations experience at K11 ARTUS and Sheraton Grande Sukhumvit. Experienced in visitor reception, concierge support, courier handling, VIP service, and cross-departmental coordination.

Native

Mandarin speaker, fluent in English, and available immediately.

Resident Relations Officer at K11 ARTUS (Rosewood Hong Kong complex) (2025-09 – 2026-01)

• Welcomed long-stay residents and visitors in a dedicated lobby, handled enquiries and requests, and maintained a professional luxury reception environment.
• Coordinated incoming and outgoing courier and parcel services, limousine bookings, parking administration, and maintenance follow-up while keeping records accurate.
• Provided concierge assistance and local information, documented resident preferences, and conducted daily property inspections.
• Coordinated structured shift handovers and cross-departmental follow-up while handling complex requests with discretion and protecting resident privacy.

Front Office Intern at Sheraton Grande Sukhumvit, a Luxury Collection Hotel (2023-10 – 2024-01)

• Supported front desk operations, guest arrivals and group check-ins, including daily coordination for more than 20 airline crew members.
• Served as the primary Mandarin liaison and assisted more than 300 Chinese guests with directions, enquiries, and service coordination, contributing to a 98% guest satisfaction rate.
• Maintained accurate guest information and coordinated with frontline teams to follow up on requests and deliver consistent service.
• Supported VIP room inspections for more than 200 rooms and assisted senior managers in handling 12 on-site guest complaints.

VIP Volunteer at Hong Kong Football Club Rugby Tens 2026 (2026-04 – 2026-04)

• Managed VIP reception, seating and catering arrangements and coordinated with security, logistics teams, and event organizers.
• Supported event-area readiness and responded to ad hoc requests and incidents under pressure to maintain an orderly and professional VIP experience.

Master of Science in International Hospitality Management – The Hong Kong Polytechnic University (PolyU) (2024-09 – 2025-07)

Bachelor of Business Administration in Hospitality and Tourism Management – Assumption University, Thailand (2018-10 – 2023-10)