Assistant HR Manager at The Charterhouse Causeway Bay (Charterhouse Management Limited) (2023-06 – Present)
Transfer to Assistant HR Manager (in charge the HR deparment)
- Responsible for full spectrum of Human Resources functions, including recruitment and selection, compensation and benefits, performance management and employee relation
- Assist in formulating and implementing HR policies and procedures to ensure that they are aligned with local legislation
- Prepare an annual budget and salary review for the hotel
- Liaise with Group Medical / Life insurance brokers to plan the yearly budget
- Maintain and update files on employee records, legal documents and other personnel matters efficiently and confidentially
- Responsible for MPF (eMPF) and ORSO administration
- Assist with ad-hoc projects and initiatives as required
Sales Manager – Corporate at The Charterhouse Causeway Bay (Charterhouse Management Limited) (2020-08 – 2023-06)
- Manage a portfolio of corporate accounts through planned sales activity
- Build & maintain good relationship with the established clientele and constantly explore into new business opportunities
- Assists in the execution of hotel familiarization/site inspection trips to major clients
- Perform ad hoc duties as assigned
Senior Sales Executive at OZO Wesley Hong Kong (ONYX Hospitality Group) (2019-04 – 2020-04)
Promoted to: Senior Sales Executive
- Taking care of Corporate Accounts, build up relationship and explore business potential
- Report direct to Director of Sales & Marketing
- Achieve the business budget
- Prepare the Monthly Report for Corporate Office
- Handle telephone and e-mail enquiries
- Handle Corporate RFP arrangement
- Handling reservation confirmation, group proposal, welcome note to the corporate/VIP guests / group
Sales Executive at OZO Wesley Hong Kong (ONYX Hospitality Group) (2017-04 – 2019-03)
Promoted to Sales Executive
Sales Coordinator at OZO Wesley Hong Kong (ONYX Hospitality Group) (2014-05 – 2017-03)
- Provide administrative support in daily operation and prepare the daily reports to Director of Sales & Marketing
- Prepare the Monthly Report for Corporate Office
- Support Sales team in coordinating daily operation
- Prepare the Attendance List / handle Flex System for HR department
- Handle telephone and e-mail enquiries
- Handle Corporate RFP arrangement
- Handling reservation confirmation, group proposal, welcome note to the corporate/VIP guests / group
- Handle travel arrangement for Director of Sales & Marketing and sales team for business trip
- Prepare Expenses Claim for Sales team
Administrative Assistant to Director of Sales & Marketing at Crowne Plaza Hong Kong Kowloon East & Holiday Inn Express Hong Kong Kowloon East (2012-09 – 2014-05)
- Provide administrative support in daily operation and prepare the daily reports to Director of Sales & Marketing
- Prepare the Owner Monthly Report
- Support Sales team (Room & Catering) in coordinating daily operation
- Prepare the monthly Sales reports / minutes to Director of Sales & Marketing
- Attend the Corporate Meeting with Director of Sales & Marketing and minutes taking
- Handle telephone and e-mail enquiries
- Handling reservation confirmation, group proposal, welcome note to the corporate/VIP guests / group
- Handle travel arrangement for Director of Sales & Marketing and sales team for business trip
Administrative Assistant to Director of Sales & Marketing at Crowne Plaza Hong Kong Kowloon East & Holiday Inn Express Hong Kong Kowloon East (2012-02 – 2012-09)
Pre-opening
- Provide administrative support to Director of Sales & Marketing during pre-opening stage
- Set up the Opera system with pre-opening team
Sales Administrator at City Garden Hotel (2010-11 – 2012-02)
- Provide administrative support in daily operation and prepare the daily reports to Director of Sales & Marketing
- Support sales team in coordinating daily operation
- Prepare the monthly Sales reports to Director of Sales & Marketing
- Handle telephone and e-mail enquiries
- Handle Corporate RFP arrangement
- Handling reservation confirmation, group proposal, welcome note to the corporate/VIP guests / group
- Handle travel arrangement for Director of Sales & Marketing and sales team for business trip
- Prepare Expenses Claim for Sales team
Assistant Sales Manager (Corporate) at Holiday Inn Golden Mile Hong Kong (2009-12 – 2010-08)
- Working directly with Corporate Sales Team to develop and execute actions to ensure revenue targets are achieved
- Be the business and revenue generator to maximize the profit of Holiday Inn Golden Mile in Corporate segment
- To maintain and develop new corporate business
- Build up relationship with corporate clients and their valuable guests who stayed in Hotel for maintaining service standard and generating revenue with repeating business.
- Handling guests complaint and needs
- Direct report to Sales Manager and ADOS
Assistant Sales Manager (Corporate) at The Kowloon Hotel (2009-10 – 2009-11)
Promoted to Assistant Sales Manager (Corporate)
- Working directly with Corporate Sales Team to develop and execute actions to ensure revenue targets are achieved
- Be the business and revenue generator to maximize the profit of The Kowloon Hotel in Corporate segment
- To maintain and develop new corporate business
- Build up relationship with corporate clients and their valuable guests who stayed in Hotel for maintaining service standard and generating revenue with repeating business.
- Handling guests complaint and needs
- Direct report to Sales Manager and ADOS
Account Manager (Corporate) at The Kowloon Hotel (2007-12 – 2009-09)
Promoted to Account Manager (Corporate)
- Working directly with Corporate Sales Team to develop and execute actions to ensure revenue targets are achieved
- Be the business and revenue generator to maximize the profit of The Kowloon Hotel in Corporate segment
- To maintain and develop new corporate business
- Build up relationship with corporate clients and their valuable guests who stayed in Hotel for maintaining service standard and generating revenue with repeating business.
- Handling guests complaint and needs
- Direct report to Sales Manager and ADOS
- Prepare reservation confirmation, group proposal, welcome note to the corporate/VIP guests.
- Handle telephone and e-mail enquiries
- Organize the Rewards Program to the Corporate Account
- Direct report to Director of Sales & Marketing
Sales Co-ordinator (Corporate) at The Kowloon Hotel (2005-02 – 2007-11)
- Support sales team (Corporate) in coordinating daily operation
- Prepare reservation confirmation, group proposal, welcome note to the corporate guests.
- Participate in arranging Corporate Party (Year-end thank you party) & cocktail party held within the Hotel
- Provide administrative support in daily operations
- Handle telephone and e-mail enquiries
- Organize the Rewards Program to the Corporate Account
- Direct report to DOS
Front Office Agent at The Kowloon Hotel (2004-04 – 2005-01)
- Check in and out for the guests
- Cashier or group arrangement
- Able to handle the needs from guests
Trainee at Fujiya Hotel in Japan (2002-06 – 2002-12)
Trainee (in Restaurant Service, Housekeeping and Bell Desk)
- Worked as a crew member to understand the role of each station and the whole process of transaction in the front line
Trainee at Movenpick Hotel in Switzerland (2001-06 – 2001-12)
Trainee (in Kitchen)
- Worked as a crew member to understand the role in Kitchen and the whole process of transaction between Service and Kitchen.
