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Technical Support and Installation: Responsible for on-site installation, debugging and after-sales technical support of immuno-luminescence instruments in South Asia and Southeast Asia regions. Independently completed the installation for customers in multiple countries. Mastered the principles of core modules such as circuits, liquid paths, and magnetic separation.

Average fault response time ≤ 24 hours. Established and maintained a regional fault case database, accumulating records of typical Training and Agent Management: Led the construction of the technical training system for regional agent engineers, covering 13 countries including Vietnam, Thailand, India, and Indonesia. Assisted in completing the promotion of technical document support to continuously enhance the autonomous service capabilities of agents.

Spare Parts and Supply Chain Management: Led the regional spare parts inventory management, coordinated the domestic supply chain to complete the compliant process for cross-border export of spare parts. The regional spare parts turnover cycle was compressed by approximately 40%, ensuring high availability of customer machines.

International hardware service engineer at Autobio Diagnostics Co., Ltd (2025-11 – Present)

• Technical Support and Installation: Responsible for on-site installation, debugging and after-sales technical support of immuno-luminescence instruments in South Asia and Southeast Asia regions. Independently completed the installation for customers in multiple countries. Mastered the principles of core modules such as circuits, liquid paths, and magnetic separation. Average fault response time ≤ 24 hours. Established and maintained a regional fault case database, accumulating records of typical fault cases of over 80 examples, effectively improving the efficiency of secondary response.
• Training and Agent Management: Led the construction of the technical training system for regional agent engineers, covering 13 countries including Vietnam, Thailand, India, and Indonesia. Assisted in completing the promotion of technical document support to continuously enhance the autonomous service capabilities of agents.
• Spare Parts and Supply Chain Management: Led the regional spare parts inventory management, coordinated the domestic supply chain to complete the compliant process for cross-border export of spare parts. The regional spare parts turnover cycle was compressed by approximately 40%, ensuring high availability of customer machines.

Project Assistant at Wanyi Technology Co., Ltd. (Vanke Group) (2023-10 – 2024-02)

• Intelligent Seal Management Work: Responsible for daily project management
• During the internship period, I coordinated with 44 first-line companies of Vanke Group and 157 projects, achieving a project value of 2.37 million yuan and ensuring the projects were implemented as planned.
• Comprehensive Support: Comprehensive implementation of daily administrative management, document layout, management of project files and archives, as well as classification and organization of document materials. Multiple tasks were carried out simultaneously without any errors.
• Learning of Intelligent Seal System: Studied and understood the principles and operation processes of the intelligent seal system
• Familiarized with the functions and application scenarios of the intelligent seal system and the K2 system
• Including electronic signature, contract management, etc.
• Organized the project work process, successfully submitted for approval by superiors, and improved the work timeliness by N%.

Intern in Relay Protection Department at State Grid (2022-06 – 2022-09)

• Equipment Familiarization and Fault Handling: Familiarize oneself with the structure and functions of relay protection devices, including various relays, meters, and automation equipment; participate in the installation, commissioning, and maintenance of relay protection equipment
• Learn how to check the operating status of the equipment, conduct regular equipment inspections and necessary fault troubleshooting.
• Data Organization and Report Writing: Responsible for writing the operation manual and work process documents of the relay protection team. Through detailed recording of the work process and operation steps, help team members better understand and execute their tasks.

Master in Green technology (Energy) – HongKong Baptist University (2024-09 – 2025-10)

Bachelor in Electrical Engineer and Automation – Nanyang Institute of Technology (2020-09 – 2024-06)