Carrie Law

Strong experience in operations management and re-organisation with excellent secretarial and administrative skills. Over 20 years of customer service experience focusing on frontline interaction. Effective communicator internally and externally at all levels. Able to work independently in high-pressure environments. Highly self-motivated in problem-solving. Enthusiastic about interacting with people of all levels. Pleasant attitude and presentable appearance. Loyal and stable.

Clinic In-Charge at Well Being Dental Services Limited (2005-02 – 2026-04)

• Schedule doctor appointments accurately for 6 or more dentists
• Provide secretarial and administrative support as personal assistant to doctors
• Handle enquiries and support day-to-day clinic operations
• Monitor operational procedures and take full ownership of customer service across territories
• Manage stock checks and replenishment requests
• Handle phone enquiries
• Act as the main administrative contact for HR and operational issues

Dental Assistant & Clinical Receptionist at Well Being Dental Services Limited (2001-04 – 2004-09)

• Assisted dentists during treatment procedures
• Managed infection control by preparing and sterilising instruments and equipment
• Worked as a clinic receptionist

Dental Surgeon's Assistant at Dr. Dennis Li Kwok Wai Dental Clinic (1997-10 – 2001-03)

• Performed general dental nursing tasks
• Assisted with minor operations and tooth implants
• Worked as a clinical receptionist

Certificate in Upgrade Hygiene, Upgrade Professionalism (2009-09)

Certificate in Sterilization, Disinfection and infection control basic course (2006-04)

Certificate in Invisalign Training (2004-10)

Certificate in Enhancing the Customer Relationship Through Effective Communication (2004-10)

Certificate in Electric Boilers Safety (2003-10)

Form 1 – Form 5 (1997)