Cho pan Lam

Sales and customer-facing professional with four years of experience in a premium Japanese dining environment at The Peninsula Hong Kong, followed by experience in sales support and project coordination within a trading company. I have gained practical experience in customer communication, product recommendation, order follow-up, supplier coordination and ERP operations through these roles, and comfortable working with different teams and following up on details to make sure customer requirements are properly handled. I am now looking to build a long-term career in B2B sales, particularly in an international or trading environment where I can make use of my customer-facing experience while developing further in sales, business development and commercial operations.

Supervisor / Wine & Sake Sales at Kushiro (2021-01 – Present)

• Communicate with more than 40 customers on a daily basis, understand their preferences and recommend suitable products based on their needs.
• Handle customer enquiries and resolve day-to-day issues, maintaining a professional and positive customer experience.
• Prepare product information and training materials for new staff to help them understand products and communicate with customers more effectively.
• Communicate with suppliers and support purchasing arrangements, including price discussions and cost-saving initiatives.
• Managed supplier negotiation, annual cost savings and improving long-term partnership stability.
• Handled customer enquiries and resolved daily issues in a professional and timely manner.

Sales Assistant / Sales Coordinator at J & C Trading (2020-01 – 2021-12)

• Supported the sales team in quotation preparation, order follow-up and project coordination.
• Maintained regular communication with customers regarding order status, delivery schedules and product updates.
• Delivered product explanations and order adjustment briefings to customers.
• Coordinated with sales, factories, and QC teams to ensure smooth production and high service quality.
• Used ERP to track order progress, ensuring on-time delivery.
• Conducted basic market and trend research (styles, pricing) to support sales planning.

Associate Degree in Korean Language – Guangdong Teachers College of Foreign Language and Arts (2018-01 – 2021-12)