Clinic Nurse - Succession Healthcare Center (Dr. Wong Wing Hang)
(2024-01)
- Manage daily clinic operations seamlessly, including patient appointment scheduling, general inquiries handling (via phone and in-person), and patient follow-ups.
- Assisting in the workflow of clinic reception and consultation room, such as conducting basic care for the patients.
- Providing timely response to patients' general incoming enquiries, such as status of receipts and information update and retention via phone and email.
- Provide critical support to doctors during specialist consultations and facilitate medical testing procedures.
- Inputting, updating and accessing data in reservation system according to the internal standards, policies and procedures.
Reception Case Nurse - The Specialists Surgery and Endoscopy Centre
(2021-06 - 2023-07)
- Assisting clinic's daily operation, including making appointments for patients, answering enquiries by phone or in person, and following up.
- Assisting in the workflow of clinic reception and consultation room, such as conducting basic care for the patients.
- Assisting doctors in specialist consultations, e.g. provision of health tests to patients.
- Preparing dietary supplements and homeopathic remedies for patients.
- Utilize reservation systems to input, update, and manage confidential data while strictly adhering to internal guidelines, medical compliance, and data privacy policies.
Receptionist - Devon Skincare Centre
(2020-10 - 2021-04)
Handled all customers' enquiries and reservations received by phone, email in a friendly and highly professional manner, including ensuring all reservations were completed accurately. Performed receptionist duties and serving customers, including but not limited to coordinating facialists' schedules and arranging management meetings.
- Liaise with different departments to follow up customer's requests.
Beauty Specialist - Neo Derm – Reenex
(2019-05 - 2020-08)
- Evaluated clients beauty needs by asking targeted questions and performing skin analyses.
- Performed various skin treatments according to clients' needs, such as peels, facials.
- Worked with manager on cross selling new service/product offering as well as store improvements.
Receptionist - Il colpo – Salon MIS
(2014-08 - 2019-05)
- Managed and monitored the daily operation of salon with staff.
- Conducted store management through display of products, merchandising, stock take, housekeeping.
- Directly supervised associates to ensure they were in compliance with store policies and procedures.
