Daisy Ng

Manage daily clinic operations seamlessly, including patient appointment scheduling, general inquiries handling (via phone and in-person), and patient follow-ups. Assisting in the workflow of clinic reception and consultation room, such as conducting basic care for the patients. Providing timely response to patients' general incoming enquiries, such as status of receipts and information update and retention via phone and email.

Clinic Nurse - Succession Healthcare Center (Dr. Wong Wing Hang)

(2024-01)

• Manage daily clinic operations seamlessly, including patient appointment scheduling, general inquiries handling (via phone and in-person), and patient follow-ups.
• Assisting in the workflow of clinic reception and consultation room, such as conducting basic care for the patients.
• Providing timely response to patients' general incoming enquiries, such as status of receipts and information update and retention via phone and email.
• Provide critical support to doctors during specialist consultations and facilitate medical testing procedures.
• Inputting, updating and accessing data in reservation system according to the internal standards, policies and procedures.

Reception Case Nurse - The Specialists Surgery and Endoscopy Centre

(2021-06 - 2023-07)

• Assisting clinic's daily operation, including making appointments for patients, answering enquiries by phone or in person, and following up.
• Assisting in the workflow of clinic reception and consultation room, such as conducting basic care for the patients.
• Assisting doctors in specialist consultations, e.g. provision of health tests to patients.
• Preparing dietary supplements and homeopathic remedies for patients.
• Utilize reservation systems to input, update, and manage confidential data while strictly adhering to internal guidelines, medical compliance, and data privacy policies.

Receptionist - Devon Skincare Centre

(2020-10 - 2021-04)

Handled all customers' enquiries and reservations received by phone, email in a friendly and highly professional manner, including ensuring all reservations were completed accurately. Performed receptionist duties and serving customers, including but not limited to coordinating facialists' schedules and arranging management meetings.

• Liaise with different departments to follow up customer's requests.

Beauty Specialist - Neo Derm – Reenex

(2019-05 - 2020-08)

• Evaluated clients beauty needs by asking targeted questions and performing skin analyses.
• Performed various skin treatments according to clients' needs, such as peels, facials.
• Worked with manager on cross selling new service/product offering as well as store improvements.

Receptionist - Il colpo – Salon MIS

(2014-08 - 2019-05)

• Managed and monitored the daily operation of salon with staff.
• Conducted store management through display of products, merchandising, stock take, housekeeping.
• Directly supervised associates to ensure they were in compliance with store policies and procedures.

Hong Kong Diploma of Secondary Education (HKDSE) Certificate - P.H.C. Wing Kwong College (2007-09 - 2013-06)