Harrison Ip

Trilingual Crisis Responder at Distress Centre of Greater Toronto (2024-09 – 2026-02)

Delivered frontline crisis intervention in Cantonese, Mandarin, and English to callers experiencing acute distress, suicidal ideation, self-harm risk, interpersonal crises, and domestic violence, including those accessing Canada’s 988 Suicide Crisis Helpline.
Conducted structured suicide and self-harm risk assessments addressing plan, means, intent, and immediacy; developed collaborative safety plans, applied de-escalation strategies, and escalated to emergency services when required.
Connected callers with community mental health and social-service resources, completed confidential case documentation, and reviewed complex cases with supervisors; managed 458 calls, with 99% stabilized without emergency dispatch.

Crisis Responder at Kids Help Phone (2024-05 – 2026-01)

Provided text-based psychosocial and crisis support to adolescents facing family conflict, bullying, school pressure, emotional distress, and immigrant or ESL adjustment challenges.
Identified recurring psychosocial concerns across adolescent cases, including social isolation, intergenerational family tension, peer exclusion, and school adjustment difficulties, and connected youth with appropriate community or support resources.
Used active listening, culturally responsive communication, de-escalation, and collaborative safety planning across 244 conversations, achieving a 98% de-escalation rate and stabilizing 98% of high-acuity cases without emergency dispatch.

Youth Programme Instructor / Coach at Hong Fook Mental Health Association (2024-06 – 2025-07)

Co-facilitated a 10-week substance-use prevention and early-intervention pilot programme for 25 adolescents aged 12–17, supporting participants in recognizing behavioural triggers and resisting risk-taking behaviours.
Led structured group sessions on stress management, coping strategies, emotional regulation, and resilience, strengthening protective skills and peer-based learning.
Observed participants’ engagement and behavioural responses throughout the programme, adapting group discussions and activities to reinforce coping, emotional regulation, and risk-awareness strategies for youth with different levels of readiness and support needs.

Peer Mentor at University of Toronto Mental Health Association (2024-09 – 2025-06)

Provided longitudinal one-to-one mentorship to 12 junior undergraduates experiencing academic probation, social isolation, transition stress, and mental-health concerns through monthly guidance.
Helped mentees set practical goals, monitored progress, and navigated referrals to appropriate campus mental-health, academic, and student-support resources.

Research Assistant, Sleep Assessment Unit, Sha Tin Hospital at The Chinese University of Hong Kong, Department of Psychiatry (2026-06 – Present)

Support an ongoing hospital-based research programme examining sleep and mental health among youth and adult populations.
Mainly conduct neurocognitive assessments, structured clinical assessments and research interviews using the Montreal Cognitive Assessment (MoCA), Rey–Osterrieth Complex Figure (ROCF), Stroop Test, and Diagnostic Interview Schedule for Children (DISC-V) with participants from diverse age groups.
Coordinated participant procedures and research documentation across multidisciplinary teams and assisted with clinical data management, building an evidence base relevant to early identification, psychosocial assessment, and mental-health service planning.

Instructor at University of Toronto BrainWaves Association (2024-05 – 2025-06)

Delivered six interactive workshops to approximately 30 students in Grades 1–8 on neuroscience, brain health, and injury prevention.
Facilitated age-appropriate demonstrations and group activities that translated health knowledge into practical head-injury prevention and safety behaviours.

工作經歷