Ho Lun Lee

Practical experience in system benchmarking, prompt adjusting, and writing technical documents (Requirement Specs, CMS Guides) for enterprise clients like AAHK and MPFA. Looking to apply my technical background and communication skills gained from previous client-facing roles into a Junior Business Analyst (BA) position.

Business Analyst (Part-time) - Set Sail A.I.

(2025-09)

• Client-Facing Documentation: Elicited business needs from enterprise clients (AAHK, MPFA) and authored Requirement Specifications and CMS User Guides to drive development.
• Benchmarking & Testing: Conducted performance benchmarking for LLM-based chatbots. Evaluated AI responses based on accuracy, tone, and hallucination rates for large-scale clients including AAHK and MPFA.
• Prompt Engineering & Optimization: Refined and tested system prompts to improve AI response quality and ensure compliance with specific business rules provided by clients.
• AI Agent Flow Validation: Tested the logic of AI Agent workflows to ensure the system correctly routes user inquiries to the appropriate knowledge base or functional module.
• Cross-Functional Liaison: Acted as a bridge between stakeholders and developers, translating high-level client demands into precise technical specifications.

Bachelor of Computing - Data Analytics, Web Development, mobile App Development, Web Api Development, Cyber Security - Coventry University (2025-08 - 2026-06)

HD in Software Engineering - Internet & Multimedia Applications Development, Enterprise Systems Development, IT Essentials - Web, Database Principles, Object-Oriented Technology - Hong Kong Institute of Vocational Education (IVE) (2023-08 - 2025-08)