Iris Cheng

High-impact Operations & Project Management professional with 10+ years of experience in retail, F&B, and aviation sectors. Proven expertise in project lifecycle management, strategic leasing, and digital marketing execution. Adept at cross-functional leadership, optimizing operational efficiency, and driving revenue growth through data-driven strategies and strong stakeholder management.

Project & Leasing Officer at Lucky Ace International Ltd (% Arabica) (2021-12 – Present)

• Financial Planning & Analysis: Develop comprehensive proforma financial models for prospective retail sites to evaluate project feasibility and projected ROI.
• CAPEX Management: Lead the accurate estimation and calculation of new project capital expenditures (CAPEX), ensuring precise budget forecasting and cost control throughout the construction lifecycle.
• Leasing & Portfolio Strategy: Manage lease negotiations and maintain strategic relationships with landlords to secure optimal commercial terms and prime retail positioning.
• Project Lifecycle Management: Execute end-to-end new branch opening projects, from initial site selection and pre-construction planning to final regulatory compliance and operational readiness.

Operation Manager at Korchina F&B Holdings Ltd (2020-10 – 2021-11)

• Operational Excellence: Supervised the comprehensive business operations of multiple F&B and retail units, including P&L management, manpower allocation, and supply chain integrity.
• Strategic Compliance & Growth: Managed all licensing, construction, and marketing initiatives, ensuring 100% adherence to regulatory standards while driving sales through targeted promotional campaigns.

Cabin Crew at Cathay Dragon (2018-04 – 2020-10)

• Service & Crisis Management: Provided high-standard hospitality in premium cabins, utilizing advanced communication and crisis management skills to ensure passenger safety and satisfaction in high-pressure environments.
• Digital Growth Strategy: Oversee eCommerce operations and direct multi-channel digital marketing campaigns (SEO/SEM, social media), driving brand awareness and online-to-offline customer engagement.
• Operational Oversight: Manage payment processes for all branches and maintain operational excellence to maximize unit-level profitability

Associate Degree in Film, Television and Digital Media Studies – College of International Education, HKBU (2011 – 2013)

Form 5 Graduation – Stewards Pooi Kei College (2004 – 2009)