Iris Cheng

Project & Leasing Officer at Lucky Ace International Ltd (% Arabica) (2021-12 – Present)

Financial Planning & Analysis: Develop comprehensive proforma financial models for prospective retail sites to evaluate project feasibility and projected ROI.
CAPEX Management: Lead the accurate estimation and calculation of new project capital expenditures (CAPEX), ensuring precise budget forecasting and cost control throughout the construction lifecycle.
Leasing & Portfolio Strategy: Manage lease negotiations and maintain strategic relationships with landlords to secure optimal commercial terms and prime retail positioning.
Project Lifecycle Management: Execute end-to-end new branch opening projects, from initial site selection and pre-construction planning to final regulatory compliance and operational readiness.

Operation Manager at Korchina F&B Holdings Ltd (2020-10 – 2021-11)

Operational Excellence: Supervised the comprehensive business operations of multiple F&B and retail units, including P&L management, manpower allocation, and supply chain integrity.
Strategic Compliance & Growth: Managed all licensing, construction, and marketing initiatives, ensuring 100% adherence to regulatory standards while driving sales through targeted promotional campaigns.

Cabin Crew at Cathay Dragon (2018-04 – 2020-10)

Service & Crisis Management: Provided high-standard hospitality in premium cabins, utilizing advanced communication and crisis management skills to ensure passenger safety and satisfaction in high-pressure environments.
Digital Growth Strategy: Oversee eCommerce operations and direct multi-channel digital marketing campaigns (SEO/SEM, social media), driving brand awareness and online-to-offline customer engagement.
Operational Oversight: Manage payment processes for all branches and maintain operational excellence to maximize unit-level profitability

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