Alicia Chau

Detail-oriented hospitality professional with 3+ years of customer service and operations experience across hotel and retail environments. Demonstrated expertise in managing high-volume communications, coordinating reservations, and supporting daily operational workflows.

Product Consultant - Ace Kitchen Ltd

(2021-01 - 2024-06)

• Greet and assists clients efficiently
• Operate a computerize cash register using POS system
• Demonstrate knowledge of POS systems which includes on line orders and in store sales
• Assisted with day-to-day operations, working efficiently and productively with all team members

Buffet receptionist, waitress - Alva Hotel By Royal(Alva House)

(2019-08 - 2020-02)

• Handling telephone calls
• Handle restaurant reservations and inquiries
• Assist with restaurant operations to ensure smooth daily operations
• Greet guests and seat them
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients

Reservations agent - Harbour Grand Kowloon(Hutchison Hotel Hong Kong Limited)

(2024-07 - 2025-04)

• Managed and confirmed reservations for hotel and restaurant guests, ensuring accurate recording of guest details and preferences.
• Handled high volume of incoming calls and email inquiries, providing prompt and professional assistance to potential and returning customers.

Form 1 to Form 6 - Tsung Tsin College (2012-01 - 2019-05)

Bachelor of Science - Hospitality Management - Canterbury Christ Church University (2019-01 - 2022-12)