Jasmine Chan

Key Project: Ancient Egypt Civilisation Exhibition at Hong Kong Palace Museum (Private exhibition hosted by Bank of China Private Banking)

Project Assistant & Event Helper at Ta Kung Pao & Wen Wei Po Financial PR Group (2026-05 – 2026-06)

Key Project: Ancient Egypt Civilisation Exhibition at Hong Kong Palace Museum (Private exhibition hosted by Bank of China Private Banking)

• Compiled client archives covering corporate profiles, financial reports, historical news and competitor sentiment databases.
• Drafted first versions of all written materials: event press releases, interview outlines, media invitation letters, social media promotional copy and conference handbook content.
• Produced structured meeting minutes for client proposal briefings, event coordination meetings and project kick-off sessions.
• Relayed cross-party requirements: conveyed client revision requests, media demands and internal execution constraints to project managers.
• Handled routine correspondence to confirm schedules, attendee headcounts, material requirements, itineraries and other administrative details.
• Cross-party communication: liaised concurrently with clients, media, suppliers and internal supervisors.
• Administrative documentation: created name lists & reports via Word/Excel; completed basic PPT layout and formatting.
• Crisis response: assisted with on-site incident handling and preliminary management of adverse public sentiment.

Intern, Finance & Communications Department (Fan Changjiang Action Programme) at Ta Kung Pao & Wen Wei Po Financial PR Group The Fan Changjiang Action is Ta Kung Pao's flagship journalism training programme, centred on on-the-ground field research and multi-media content creation. During the internship, participated in full-cycle project delivery. Independently completed news reporting, on-camera interviews, video shooting and post-production editing.

Specialises in integrated media content creation for finance and government affairs, and is well-versed in mainstream media content creation and publishing standards.

Exhibition Assistant at Certis (2024-03 – 2024-04)

Exhibitions Attended: Jewellery Show, Baby & Toy Fair, Education Expo

• Supported visitor registration and on-site information collection.
• Guided attendees to jewellery booths and delivered product presentations.
• Provided logistical support throughout exhibitions and maintained a professional venue environment.

Handover Ambassador (Part-time) at Well Born Real Estate Management Ltd (2023 – 2024)

• Managed new property handover procedures: assisted clients with completion formalities, document verification, key handover and flat inspection.
• Client communication & complaint resolution: answered resident enquiries, mediated disputes and coordinated maintenance requests before and after handover.
• Maintenance follow-up: logged housing defects reported by clients and coordinated with engineering teams for timely rectification.
• Document & report administration: organized client data, updated handover progress, compiled handover reports and maintained archives.

Assistant Customer Service Officer (Part-time) at Well Born Real Estate Management Ltd (2022 – 2022)

• Daily resident support: responded to enquiries about property facilities and service workflows, providing instant assistance.
• Complaint resolution: listened to resident feedback, coordinated cross-department solutions, and maximized customer satisfaction.
• Database management: updated resident records and logged service requests with follow-up action items.
• Service process optimization: analyzed recurring resident issues and proposed actionable improvements to elevate overall service quality.
• General administrative duties: data entry, report writing and document filing.
• Facilitated inter-department communication to deliver fast resolutions for resident concerns.

Year 1 Internship (Restaurant Operations Training) at King Parrot Group (2019 – 2021)

Campus Internship & Practical Training (Holiday Internships)

• Assisted daily front-of-house restaurant operations, including visitor flow guidance, table arrangement and venue maintenance.
• Delivered frontline customer service: answered customer enquiries, resolved minor complaints and optimised overall customer experience.
• Coordinated daily workflows with the front-of-house team, accumulating hands-on experience in venue operation and customer service.

Year 2 Internship (Human Resources Department) at King Parrot Group (2019 – 2021)

Campus Internship & Practical Training (Holiday Internships)

• Supported HR paperwork, employee file administration, and recruitment coordination for the college's partner catering group.
• Sorted, input, and filed all official documents systematically.
• Categorised, updated, and securely stored employee records to guarantee data accuracy and completeness.

Bachelor of Business Administration (Honours) in Conference and Event Management – School of Professional Education and Executive Development, The Hong Kong Polytechnic University (2024-09 – 2026-07)

Associate Degree in Social Sciences – Hong Kong Wollongong College (2021-09 – 2023-07)

Hotel, Catering & Tourism Management – CCC Kung Lee College Secondary School (2019-09 – 2021-07)