Kate Cheng

Project-focused professional with over 3 years of experience in case management, community engagement, and event coordination across NGO and financial sectors. Skilled in supporting vulnerable groups through onboarding, needs assessment, and referral to services. Proven ability to build employer networks, organise training workshops, and handle documentation and reporting.

Strong communicator with cross-functional collaboration and fieldwork experience; fluent in Cantonese, English, and Mandarin.

Client Relationship Manager at French Teacher Association Ltd (2024-10 – Present)

• Acted as primary client contact, managing scheduling, cancellations, and tailored program recommendations, directly boosting client satisfaction and retention.
• Designed flexible catch-up class solutions, reducing complaints and improving renewal rates.
• Strengthened multi-channel communication (WhatsApp, email, in-person) to ensure timely issue resolution.
• Audited payment records and resolved billing discrepancies to ensure financial accuracy.
• Advised on customised French programmes, contributing to increased enrolments through upselling.

Project Officer - ERB Smart Living Scheme at Hong Kong Employment Development Service (NGO) (2023-05 – 2024-10)

• Led end-to-end onboarding and support for 200+ elderly participants, ensuring smooth adoption of digital tools.
• Coordinated 20+ workshops and community events, managing logistics, vendors, and on-site client support.
• Built and maintained partnerships with NGOs, equipment suppliers, and tutors, ensuring seamless service delivery.
• Managed social media and digital outreach campaigns, increasing programme visibility and participant engagement.
• Gathered participant feedback and reported operational insights to management, driving service enhancements.

Wealth Management Manager at BOC Life Hong Kong (2022-04 – 2023-03)

Provided compliant wealth and insurance advisory to individual clients, with ongoing relationship management and regular portfolio reviews.

Digital Team Assistant - Mobile Banking App project at UBS - Hong Kong (2021-05 – 2021-09)

• Supported digital onboarding processes for cross-border clients.
• Acted as liaison between relationship managers, service teams, and clients.
• Collected feedback on app usage and proposed service improvements.
• Monitored app performance and proposed improvements.

IT Full Stack Software Engineering Bootcamp in Software Engineering – Venturenix Lab (2025-10 – 2026-01)

MSc in International Business Management – INSEEC Business School (France) (2019-10 – 2020-11)

Bachelor in International Business – ESDES Business School (France) (2015-09 – 2018-08)

ERASMUS Exchange Program in Finance & Banking – Babeș-Bolyai University