Store supervisor - Brunello Cucinelli - Hong Kong
(2025-06)
- Maintain efficient sales floor management
- Coach and develop team to the next level and secure succession plans
- Monitor client's feedback and implement necessary improvement to enhance client satisfaction
- Set stretched sales goals and implement effective strategies to maximum business and sales performance
Store Supervisor - Maje - Hong Kong
(2021-03 - 2024-09)
- Assist the Store-in-charge to oversee the daily operations of the store
- Assist to evaluate, train and coach the staff in a manner consistent with policies to reflect business strategy and meet sales goals
- Maintain a high standard of store presentation and stock management
Assistant Store Manager - ba&sh - Hong Kong
(2019-02 - 2020-02)
- Direct sales floor activities ensuring excellence in customer service & resolving level problems
- Establish sales goals manage budgets devise sales forecasts consistently maximizing sales & profits
- Manage merchandise selection window displays & stocking working directly with vendors
- Demonstrate leadership skills to meet the company's objectives
- Demonstrate & support employee to adhere to the company's policies, standard & expectation to maximize sales
Sales Associate - Chloe - Hong Kong
(2018-08 - 2019-02)
- Store is delivering the best possible customer experience
- Ensures that the Help all customers feel welcome in our stores
- Provide courteous, helpful customer service throughout the store, including the sales floor, fitting rooms and cash wrap
- Determine customer needs, assist with outfitting options, feature and benefits of our products
- Use effective communication skills to build and maintain customer relationships
- Coordinate efforts with other sales associates to ensure all customers receive exceptional service throughout the store
Senior Sales - Enoteca - Hong Kong
(2017-12 - 2018-06)
- Provide regular product customer services training to maintain a high standard of customer service and brand image
- Maximize sales opportunities to achieve sales target
- Perform any other duties as assigned from time to time
Assistant Brand Manager - TOPSHOP - Hong Kong
(2014-11 - 2017-12)
- Provide regular product customer services training to maintain a high standard of customer service and brand image
- Handle daily operation of the shop including customer care-on-going review, coaching of sales team to provide operation efficient. product display, visual merchandising, store inventory control replenishment and stocks transfer
- Motivate retail and sales team to achieve sales target and ensure smooth operation
- People management of retail staff and monitor roster planning
- Handle customer relations and complaints
- Setting up different KPIs or incentives to drive store targets. Prepare various reports and sales analysis and monitor the performance of sales team to improve the KPI factors
Supervisor - Zara - Hong Kong
(2010-11 - 2013-04)
- Experience in all aspect stock control
- Excellent communication skill with a friendly and professional manner
- Staff training
- Actively greeting customers and maintaining a level of conversation during their store visit
