Matthew Cheung

Dedicated professional with over 6 years of experience across the Hong Kong Customs and Excise Department and public transportation sectors. Adept at IT troubleshooting, network infrastructure management (CCNA certified), and professional video production. Demonstrated ability to adapt and resolve complex problems in high-pressure, mission-critical environments.

Seeking to leverage a robust technical background and frontline law enforcement experience to deliver exceptional value in an IT Support or Administrative capacity.

Customs Officer at Hong Kong Customs and Excise Department (2019-01 – 2025-02)

• Conducted border inspections for passengers, cargo, and vehicles to prevent smuggling and illegal trade.
• Performed cargo inspections and utilized scanning technology to detect prohibited goods.
• Investigated cases related to intellectual property rights (IPR) violations, counterfeit products, and cyber piracy.
• Assisted in law enforcement operations, including undercover investigations and intelligence gathering.
• Provided customer service and answered public inquiries on customs clearance procedures.
• Set up and maintained training classroom IT systems, ensuring all computers had the latest updates, stable internet access, and functioning hardware/software.
• Provided day-to-day technical support to supervisors and colleagues, including troubleshooting network connectivity, software issues, and user account access.
• Assisted in preparing digital equipment (computers, projectors, scanners) for law enforcement training sessions, ensuring smooth operation.
• Supported data management by handling document verification systems and maintaining accurate electronic records.
• Collaborated with internal departments and external agencies to resolve technical and operational issues.
• Solving and communication skills to assist non-technical users in understanding procedures and resolving IT-related issues.

Train Captain at MTR Corporation Limited (2016-11 – 2019-01)

• Perform the role of Train-In-Charge
• Provide high quality customer service incidents to ensure safe
• Coordinate with the Control Centre to handle train defects
• Efficient train operations

Video Production Officer at King's Glory Education (2016-07 – 2016-11)

• Edit the video
• Assist to shoot the video
• Communicate and work together with marketing team

Video Editor at Oriental Press Group (2013-01 – 2015-05)

• Edit the news video
• Choose the best camera shot use to video
• Communicate and work together with other department

Bachelor of Science in Digital Media – University of the West of England, Bristol (Shape), Hong Kong (2017 – 2019)

Higher Diploma in IT for Multimedia Design – Hong Kong Institute of Vocational Education (2010 – 2013)

Diploma in Vocational Studies in Digital Electronics Technology – Youth College Hong Kong (2009 – 2010)

Secondary School Education – HKCWC Fung Yiu King Memorial Secondary School (2003 – 2008)