Mavis Chan

A proactive, detail-oriented professional with over 10 years of cross-industry experience, specializing in administrative support, documentation management and operational coordination. Thrives in dynamic environments, demonstrates strong organizational skills and the ability to work under pressure. A collaborative team player with a willingness to learn and adapt, committed to delivering efficient and reliable work results.

Admin and CS officer at EV Life Ltd (2025-11 – 2026-6) • Deal with EV Charger application • Prompt reply to customer via socail comm. tool and phone • Schedule everyday itinerary and work with warehouse

Supervisor at Cainiao Anser Holding (Hong Kong) Limited (2025-02 – 2025-08) • Manage warehouse daily operations and workflow coordination • Prepare, compile and analyze various operational reports & data sets

Logistic Operation Officer at Soonest Express (HK) Co. Ltd (2021-09 – 2025-02) • Collect, verify and follow up on all logistics-related documentation • Organize and maintain customer & vendor information databases • Handle incoming calls and emails, providing timely responses • Coordinate inventory control, warehousing and transportation arrangements

Club Assistant at Supreme Mgt. Services Ltd. (2020-06 – 2021-01) • Address on-site operational issues and ensure smooth daily operations • Plan and execute interest classes, events and member activities • Assist with daily logistics and administrative tasks

Customer Service Officer at HKT - CSL (2017-12 – 2020-05) • Resolve customer complaints and inquiries professionally • Promote and sell telecommunications products/services • Provide technical support for telecom-related issues

Shop in-charge (Printer Retail) at I-Best Ltd. (2015-02 – 2017-08) • Handle customer inquiries via phone and in-person • Resolve customer complaints and ensure satisfaction • Manage inventory (stock checking, replenishment, display arrangement)

Shop owner (Clothes Retail) at Magan Fashion (2013-01 – 2015-01) • Sell women's apparel and provide personalized shopping assistance • Address customer complaints and handle after-sales service • Track and analyze sales data, preparing daily/weekly sales reports

Associate Degree in Marketing – Lingnan University (2010 – 2013)