Michael W

Experienced automotive and vocational training professional with over 15 years of experience in after-sales operations, technical training, and career placement services. Strong background in workshop management, team supervision, customer service, and education. Proven ability to bridge industry and training sectors, develop talent, and deliver high-quality service and learning outcomes.

Recruitment & Placement Officer / Instructor at Vocational Training Council (VTC) (2017-03 – 2026-08)

• Recruitment & Placement Officer (Mar 2023 – Aug 2026)
• Provided job placement services for pre-employment programme students
• Organised industrial visits, workplace attachments, and work-integrated learning activities
• Liaised with schools, employers, industry associations, and government departments
• Promoted initiatives such as the Earn and Learn Scheme and training programmes
• Prepared and analysed reports on student placement, recruitment, and engagement
• Strengthened partnerships with industry stakeholders and professional bodies
• Supported programme publicity, roadshows, exhibitions, and career seminars
• Handled enquiries related to trainee recruitment and employment opportunities
• Assisted in organising departmental events and special projects
• Instructor (Mar 2017 – Mar 2023)
• Delivered teaching and training, including student assessment and evaluation
• Developed and reviewed training materials, syllabi, and learning packages
• Managed training facilities, equipment, and workshop operations
• Ensured compliance with quality assurance, health, and safety standards
• Performed academic administration and student support duties
• Built and maintained networks with industry and professional organisations

Service Supervisor (Service Advisor Team) at Future Motors Limited (2015-02 – 2017-02)

• Supervised daily operations of the Service Advisor team
• Assigned tasks, monitored performance, and provided coaching and training
• Ensured high customer satisfaction and handled escalated complaints
• Coordinated between front-line advisors and workshop technicians
• Monitored job progress and ensured timely completion of repairs
• Managed service bookings, scheduling, and operational workflow
• Supported diagnostics and provided technical advice to the team
• Ensured accuracy in repair documentation, invoices, and service records
• Coordinated parts availability and managed warranty-related matters
• Promoted after-sales services and supported revenue growth
• Maintained safety standards and ensured compliance with company policies
• Prepared performance reports and analysed key operational metrics

Service Team Manager – Ferrari at Auto Italia Limited (2012-08 – 2013-09)

• Managed workshop operations for high-performance luxury vehicles
• Supervised technical staff and maintained service quality standards
• Handled customer enquiries and provided professional advice
• Coordinated diagnostics, repairs, and quality control
• Liaised directly with Ferrari headquarters in Italy
• Provided technical guidance and problem-solving support to the team

Service Advisor – Ferrari & Maserati at Auto Italia Limited (2009-01 – 2012-12)

• Managed customer service enquiries and service consultations
• Conducted vehicle diagnostics and coordinated repair processes
• Maintained accurate service records and documentation
• Delivered high-quality service aligned with luxury brand standards

Parts Counter Clerk at Auto Italia Limited (2007-01 – 2009-12)

• Supported parts department operations and inventory control
• Processed orders, documentation, and payment transactions
• Coordinated with workshop staff to ensure parts availability
• Handled customer enquiries and prepared sales items

Service Advisor / Apprentice at BMW Concessionaires (HK) Limited (2002-01 – 2007-12)

• Service Advisor (2006 – 2007)
• Managed service enquiries and coordinated workshop operations
• Provided technical advice and diagnostics support
• Maintained service documentation
• Apprentice (2002 – 2006)
• Performed routine vehicle servicing and maintenance
• Assisted in diagnostics, repairs, and technical data handling
• Supported workshop operations and equipment maintenance

Postgraduate Diploma in Adult Training and Vocational Education – HKU School of Professional and Continuing Education (2022-01 – 2024-12)

Bachelor of Engineering in Product Analysis with Design – The Hong Kong Polytechnic University (2007-01 – 2012-12)

Higher Diploma in Automotive Engineering – Hong Kong Institute of Vocational Education (2002-01 – 2005-12)

Diploma in Automotive Engineering – Hong Kong Institute of Vocational Education (2000-01 – 2002-12)