Recruitment & Placement Officer / Instructor at Vocational Training Council (VTC) (2017-03 – 2026-08)
- Recruitment & Placement Officer (Mar 2023 – Aug 2026)
- Provided job placement services for pre-employment programme students
- Organised industrial visits, workplace attachments, and work-integrated learning activities
- Liaised with schools, employers, industry associations, and government departments
- Promoted initiatives such as the Earn and Learn Scheme and training programmes
- Prepared and analysed reports on student placement, recruitment, and engagement
- Strengthened partnerships with industry stakeholders and professional bodies
- Supported programme publicity, roadshows, exhibitions, and career seminars
- Handled enquiries related to trainee recruitment and employment opportunities
- Assisted in organising departmental events and special projects
- Instructor (Mar 2017 – Mar 2023)
- Delivered teaching and training, including student assessment and evaluation
- Developed and reviewed training materials, syllabi, and learning packages
- Managed training facilities, equipment, and workshop operations
- Ensured compliance with quality assurance, health, and safety standards
- Performed academic administration and student support duties
- Built and maintained networks with industry and professional organisations
Service Supervisor (Service Advisor Team) at Future Motors Limited (2015-02 – 2017-02)
- Supervised daily operations of the Service Advisor team
- Assigned tasks, monitored performance, and provided coaching and training
- Ensured high customer satisfaction and handled escalated complaints
- Coordinated between front-line advisors and workshop technicians
- Monitored job progress and ensured timely completion of repairs
- Managed service bookings, scheduling, and operational workflow
- Supported diagnostics and provided technical advice to the team
- Ensured accuracy in repair documentation, invoices, and service records
- Coordinated parts availability and managed warranty-related matters
- Promoted after-sales services and supported revenue growth
- Maintained safety standards and ensured compliance with company policies
- Prepared performance reports and analysed key operational metrics
Service Team Manager – Ferrari at Auto Italia Limited (2012-08 – 2013-09)
- Managed workshop operations for high-performance luxury vehicles
- Supervised technical staff and maintained service quality standards
- Handled customer enquiries and provided professional advice
- Coordinated diagnostics, repairs, and quality control
- Liaised directly with Ferrari headquarters in Italy
- Provided technical guidance and problem-solving support to the team
Service Advisor – Ferrari & Maserati at Auto Italia Limited (2009-01 – 2012-12)
- Managed customer service enquiries and service consultations
- Conducted vehicle diagnostics and coordinated repair processes
- Maintained accurate service records and documentation
- Delivered high-quality service aligned with luxury brand standards
Parts Counter Clerk at Auto Italia Limited (2007-01 – 2009-12)
- Supported parts department operations and inventory control
- Processed orders, documentation, and payment transactions
- Coordinated with workshop staff to ensure parts availability
- Handled customer enquiries and prepared sales items
Service Advisor / Apprentice at BMW Concessionaires (HK) Limited (2002-01 – 2007-12)
- Service Advisor (2006 – 2007)
- Managed service enquiries and coordinated workshop operations
- Provided technical advice and diagnostics support
- Maintained service documentation
- Apprentice (2002 – 2006)
- Performed routine vehicle servicing and maintenance
- Assisted in diagnostics, repairs, and technical data handling
- Supported workshop operations and equipment maintenance
