Po Yan Lee

Achieve passenger satisfaction through interaction and coordination with all departments. Maintain a clean and professional appearance that reflected Cathay Pacific Airway brand and culture Compile all the safety, service, operational and standards

BAGGAGE SERVICES OFFICER - CATHAY PACIFIC AIRWAYS - Hong Kong

(2016-05 - 2026-05)

• Achieve passenger satisfaction through interaction and coordination with all departments.
• Maintain a clean and professional appearance that reflected Cathay Pacific Airway brand and culture
• Compile all the safety, service, operational and standards
• Provided great guest experience by serving each passenger with sincere greeting.
• Answer passengers questions efficiently and politely

Waitress - SEVVA RESTAURANT - Hong Kong

(2011-10 - 2012-05)

• Greeted and seated guests to their tables.
• Checked with customers to ensure they enjoyed their meals and prepared to take action to correct any problem.
• Taken, memorized and entered over 150 orders into the computer for transmission to kitchen staff per shift.
• Inform customers the daily specials and explain how various menu items are prepared.

Key Holder - BARNES AND CASTLE - Vancouver, Canada

(2008-08 - 2010-08)

• Prepared for closing and opening of the store.
• Ensured stock is adequate and helped manage inventory properly.
• Supported the management team by monitoring the activities of the store to maximize efficiency, minimize errors and respond to customers' needs in a timely fashion.
• Motivated and worked together with co-workers to exceed sales goals.
• Accountable for accurately using the Point of Sale system.

Barista - STARBUCKS - Vancouver, Canada

(2009-11 - 2010-08)

• Prepared over one hundred quality beverages for customers per shift.
• Followed Starbucks operational policies for cash handling and safety procedure.
• Delivered legendary customer service to all customers by connecting with them and responding to their needs.
• Maintained a calm demeanor during peak hours to ensure the store is operating at standard.
• Contributes to a positive team environment by encouraging other co-workers.

Chef De Cuisine Diploma - Vancouver Community College (2012 - 2013)

Baking and Pastry Arts Certificate - Vancouver Community College (2009 - 2010)

High School Diploma - Eric Hamber Secondary School (2003 - 2008)