Puiming Lee

Patrolling the Malaysian Embassy once daily Register all in coming visitors Performance ad hoc assignment when needed

Security Officer at Alliance Security Ltd (2026-04 – Present)

• Patrolling the Malaysian Embassy once daily
• Register all in coming visitors
• Performance ad hoc assignment when needed

Security Officer at Urban Property Management Ltd (2026-01 – 2026-02)

• Patrolling the residential building (Mid-Level Residential area-Tycoon Court Blk A) once a day
• Monitored car parking (in / out) situation from time to time
• Registered all visitor to the building daily
• Assisted in any daily assignments

Security Officer at Kenwide Management Services Limited (2025-10 – 2025-12)

• Ensured safety of the building by providing patrolling of the facility daily
• Assisted car parking registration daily
• Performed any ad hoc assignments related to the tenants of the building from time to time

SPA Attendant at Mandarin Oriental HK (2024-01 – 2025-10)

• Taken care of guest for using our hotel's SPA facilities daily
• Ensured the amenities inside the male changing room are well stocked
• Provided SPA orientation tour to new comer from time to time
• Prepared fresh and clean towels to guests daily and ensure the tidiness of the male changing room from time to time

Payment processing specialist/Senior Investigator at Convera HK Ltd (2020-01 – 2023-10)

• Liaised with internal and external customer daily in order to provide solutions of payments matters
• Communicated closely with internal and external's compliance teams whenever payments hit Sanctions related matter
• Attended problem solving meeting for resolving any ongoing payment issue
• Succeed in assist to release large deals (payment with over 1 million hkd) with deadline via closely monitoring with banks and customer service team
• Streamlined workflow processing time in order to achieved the KPI set by the company (shortened the trader quote durations with Dealers during repurchase of a payment)
• Assisted in clearing large batch of payments refund from time to time
• Trained new staff whenever the opportunity presented by itself

Team leader-Client Support at Western Union Business Solutions (HK) Ltd (2017-05 – 2020-01)

• Ensured a smooth operation of the team on a daily basis
• Met SLA of all incoming calls and email respond time daily
• Assisted in handling customer's query and complaint from time to time
• Trained staff to meet company requirements and standards on a regular basis
• Performed one on one coaching to individual staff weekly

Investigator to Team leader of Investigation at Western Union Business Solutions (HK) Ltd (2014-03 – 2017-05)

• Ensured 98%-99% of payments/investigation cases meet SLA dealy and with no customer complaints
• Maintained or improved operational SLA and implemented transaction monitoring and developed process and productivity structure with APAC Operations
• Involved in migration plan under APAC region
• Supported delivery of solutions and product valuations
• Monitored team performance and training staff from time to time
• Nominated as High Achiever under the company Ignite program in 2014

Contract post at Western Union Business Solutions (HK) Ltd (2013-02 – 2014-03)

• Prepared settlement report daily
• Participated ad hoc assignments from time to time

Office Admin/Branch Office Management, Reservation Executive, Real Estates Agent at Various (1997-01 – 2012-12)

Other previous working experience including Office Admin/Branch Office Management, Reservation Executive at HK Disney Reservation Centre, and Real Estates Agent

Bachelor of Management Science in Operational Research – University of Manitoba, Canada (1986-01 – 1989-12)