Sandy Lo

Comprehensive patient assessment (e.g. wound assessment, fall assessment, skin integrity, GCS, Pressure injury prevent, Pain score) IV fluid (Hartman, D5, NS) insulin administration (DKA, HHS management) Oxygen therapy and pulse oximetry monitoring (Bipap, tracheotomy management)

Student Nurse - United Christian Hospital

(2025-01 - 2025-07)

• Comprehensive patient assessment (e.g. wound assessment, fall assessment, skin integrity, GCS, Pressure injury prevent, Pain score)
• IV fluid (Hartman, D5, NS) insulin administration (DKA, HHS management)
• Oxygen therapy and pulse oximetry monitoring (Bipap, tracheotomy management)
• Chest Drain monitoring
• Stoma Care (Stoma bag changing, Skin assessment, Observe stoma color)
• ECG monitoring and interpretation (SVT, types of Heart block)
• ABG and lab result interpretation
• Electrolytes (Na, K, Mg) balance management
• Blood transfusion and shock management

Registered Nurse - Ka Shui Garden Nursing Home

(2026-06)

• Resident assessment and clinical deterioration recognition for timely escalation and transfer (AED: fall, dessat, sign of stroke, confusion+, e.t.c)
• Medication dispensing, verification, administration, and stock control (DDA Med)
• Wound dressing, stoma, NG tube, tracheotomy, catheter, glucose, and insulin management
• Manage individualized Care planning, follow up progress and treatment of continue geriatric assessment teams (CGAT), psychiatric geriatric team)
• Coordination Family, multidisciplinary team (rash and bruise of skin, BP/glucose, urine color, abnormal behaviour monitoring for visiting medical officer), allied health coordination (swallowing assessment for ST, ADL assessment)
• Staff supervision, clinical mentoring, and quality care oversight (auditing documentation and infection control practices)
• Infection control management (hand hygiene and PPE Compliance, Vaccination and Immunization Programs, environmental disinfection and cleaning monitoring, resident assessment and precautions measurement)

Customer Service Representative (Part-Time) - Lee Garden Concierge

(2023-01 - 2024-01)

• Client-Centered Communication – explained parking discounts, event offers, and mall services clearly to a high volume of visitors, adjusting communication style for elderly customers and non-native speakers
• Technical Skills: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Microsoft Teams & Zoom, Document management systems, CRM or ERP software, Data analysis and reporting
• Financial & Operational Skills: Budget preparation and monitoring, Invoice processing, Procurement and purchasing, Inventory and asset management, Vendor and supplier management, Cost control
• Problem-Solving Skills – handled issues such as incorrect reward point, redemption or missing coupons by verifying records and coordinating with relevant departments to resolve them promptly
• Professionalism in Fast-Paced Environments – managed multiple customer inquiries simultaneously during busy periods while maintaining a polite, composed, and service-oriented attitude

Bachelor of Nursing - Nursing - Saint Francis University (2020-09 - 2026-02)