System Engineer at NEC HONG KONG Limited (2024-03 – Present)
- Ensure high availability, security, and reliability of IT infrastructure
- Perform system installation, upgrade, configuration, administration, troubleshooting, patching, and monitoring of Server and network devices
- Support deployment and implementation of customer IT networks, including wired network, firewall and Wi-Fi network
- Administrate hardware and software procurement and inventory
- Documentation for audit propose
- Provide branch and Back-office End user support
Network Engineer at HGC Global Communications Limited (2023-05 – 2024-03)
- Design and deploy data center LANs, WANs and VPNs, including servers, routers, switches, firewalls, load balancers and other hardware.
- Manage and setup network connectivity between data center, campus network and Cloud network (e.g. Azure, VMWare, AWS, GCP, etc.)
- Configure networks to ensure smooth and reliable operations for fulfilling business objectives and processes
- Monitor network performance and troubleshoot problem areas as needed
- Create and maintain documentation of network diagram, network configuration, network mapping, processes and service records
- Perform network administration & support
- Provide daily support to IT operations internal users & external customers on network related matters
Senior IT Support Specialist at DBS Bank (Hong Kong) Limited (2021-11 – 2022-12)
- VIP & Executives level support experience
- Resolve IT issues from in-house Ticket system within agreed SLA
- Handle communication to users
- Communicate with different teams within IT to review ticket status and knowledge transfer within global services support
- Inventory PC patch and security update
- Software Installation and Configuration (In-house software and Third party software )
- Support laptop and mobile device for VPN access situation
- Handle office relocation
- Erase disposal device (PC/Printer)
IT Support Specialist at DBS Bank (Hong Kong) Limited (2018-10 – 2021-11)
- Individual support of HK Call Center Project
- Responds to user questions regarding operation and malfunctions
- Provide on-site and remote checking on PC(Hardware and Software) / External Device (Printer / Scanner / Card Reader / External Monitor)
Assistant Customer Engineer at DBS Bank (Hong Kong) Limited (2017-07 – 2018-10)
- Migrate Windows 7 PC to Windows 10
- Provide support to Hong Kong and Macau end user
Import Logistics Operator at Charter Link Logistics Limited (2016-11 – 2017-05)
- Responsible for daily shipping document processing
- Layout and handle affairs with China branch offices
- Customer communication and resolve customer problem
