Ter Li

Provide excellent customer service experience and professional in project management and troubleshooting. I am also enthusiastic about changing the world by accelerating the transition to sustainable transportation.

Senior Officer (Product Planning) at Inchcape Greater China (2024-12 – 2026-02)

• Support in product launch, training, marketing and market analysis
• Product update and up-to-date communications with all related internal customers
• Direct and supporting function in OEM Communication

Advanced Vehicle Support at Tesla Motors HK Ltd. (2016-04 – 2024-05)

• Remote diagnosis for vehicles issues and charging equipment issues.
• Provide customer support teammate training about the vehicles and charging equipment.
• Ad hoc diagnosis if there are urgent concerns coming from customer.

Charging specialist at Tesla Motors HK Ltd (2014-06 – 2016-04)

• Customer home charging project management
• Keeping good relationship with electrical installation contractors
• Replying to customers' inquiry about home charging installation

Assistant Project Engineer at Process Automation Intl' Ltd. (2011-04 – 2014-03)

• Project schedule monitor
• Sub-contractor management
• Work with sales team to understand customer needs and improve cost control for every project

Assistant Process Engineer at Compass Technology Company Limited (2010-06 – 2011-04)

• To improve process flow and cycle time
• To provide work instruction for operators and technicians

BEng (Honours) in Materials Engineering – City University of Hong Kong (2006 – 2009)

– St. Francis of Assisi's College (1999 – 2006)