Winnie Tang

Project & Facilities Manager with 15+ years of experience delivering luxury hotel, F&B and show flat design projects across Hong Kong's premium property and hospitality sectors. Proven expertise in end‑to‑end project lifecycle management (concept → design → production → implementation), cross‑department coordination (Design, Procurement, Operations, Facilities, F&B), premium customer service, and disciplined project governance ensuring projects are delivered on time, within budget, and to luxury guest experience standards. Specialized in hospitality design initiatives and complex renovation projects, with extensive experience managing a multi-stakeholder governance framework (design, merchandising, marketing, IT, operations, and engineering).

Demonstrated success in luxury hospitality and F&B project delivery, consistently reducing operational costs, enhancing sustainability, and elevating guest satisfaction. Adept at integrating design-led strategies with property portfolio optimization, ensuring projects meet both business objectives and compliance standards while remaining transferable to integrated resort environments.

Project Manager (Project, Facilities, Leasing & Sales) - New Creation Works Limited - Hong Kong

(2024-11)

Manager, Project & Facilities Management - Miramar Hotel & Investment Co. Ltd - Hong Kong

(2023-04 - 2024-10)

Directed hospitality and luxury F&B renovation projects, including Miramar Hotel, Mira Moon Hotel Chinese Fusion Restaurant and THE HENDERSON Banquet Hall.

• Delivered 3 retail/hospitality openings and closures, including design theme preparation, layout planning, logistic arrangement, and within schedule and budget, coordinating over 20 stakeholders across design, procurement, operations, and facilities, achieving 100% project milestone completion.
• Implemented full facilities upgrades and maintenance services tender (HVAC, plumbing, electrical), reducing guest complaints by 90%, minimizing service downtimes by 95%, and energy saved by 25%, directly enhancing guest satisfaction.
• Forecasted and secured CAPEX funding for 8 projects through robust business cases, and ROI analysis.
• Tender preparation and negotiations, achieving up to 15% -30% savings in maintenance/refurbishment costs while maintaining hospitality service quality.
• Evaluated and secured 20+ properties for F&B outlet expansion and food factory projects, conducting design-led feasibility studies and ensuring full FEHD licensing and governance compliance.

Property Manager - New Creation Works Limited - Hong Kong

(2019-10 - 2023-03)

Managed diverse portfolios including Grade A offices, luxury residences properties (Lippo Centre, Far East Finance Centre, Phoenix Court, Dynasty Court, Hillsborough Court, Kingswood Villas).

• Directed end-to-end procurement processes — from request for quotation (RFQ) and contractor evaluation to bidding reviews and purchase approvals — ensuring cost-effectiveness, safety compliance, and timely delivery of works
• Delivered HKD 5M+ high-value renovation projects across Grade A offices and luxury residences, aligning design and facilities upgrades with tenable standards, maintaining operational efficiency, statutory compliance, and tenant satisfaction.
• Oversaw tenancy management with 95% renewal rate, reducing vacancy by 30%, ensuring stable occupancy for offices and residential.
• Directed facilities upgrades (E&M systems, HVAC, plumbing, drainage), minimizing downtime and aligning with hospitality operational standards.
• Tracked and managed project execution across scheduling, quality, safety, and completion, maintaining proper documentation and transparent reporting.
• Ensured 100% compliance with statutory requirements (MBIS, DMC, GBP), safeguarding property value and guest safety.

Senior Project Executive - Lucky House Group敍福樓集團 (LH Group, HKEX: 1978) & Kabushiki Gaisha Ltd - Hong Kong

(2015-01 - 2015-12)

• Identified and evaluated 20+ properties as potential sites for F&B outlet development, conducting design‑led feasibility studies and ensuring full compliance with statutory governance and licensing requirements.
• Coordinated with design, including design theme preparation, layout planning, procurement, logistic arrangement, and compliance teams to align project delivery with operational and regulatory standards.
• Supported CAPEX planning and project documentation to secure funding approvals.

Assistant Project Manager - Lucky House Group敍福樓集團 (LH Group, HKEX: 1978) & Kabushiki Gaisha Ltd - Hong Kong

(2016-01 - 2016-12)

• Oversaw vendor selection and RFP processes, achieving 30% cost savings while maintaining compliance with statutory regulations.
• Standardized equipment and workflows, improving operational efficiency by 70% across outlets.
• Implemented service delivery frameworks— from facilities maintenance to tenant relations — that are provided consistently, combining preventive maintenance schedules, statutory compliance audits, and tenant service protocols, ensuring 100% compliance and 95% renewal rates that aligned with operational benchmarks, ensuring facilities management met both regulatory requirements and industry best practices.

Construction Project Manager - Lucky House Group敍福樓集團 (LH Group, HKEX: 1978) & Kabushiki Gaisha Ltd - Hong Kong

(2017-01 - 2019-12)

• Managed CAPEX budgets and secured funding for 30+ hospitality, F&B and residential projects, maintaining strict cost controls and regulatory compliance.
• Oversaw real estate operations to guarantee services were rendered according to tenable standards, balancing cost optimization with safety, sustainability, and tenant experience.
• Identified and secured 50+ viable sites for food outlets, completing 35 approved openings on time and under budget.
• Reduced facility maintenance costs by 35% annually with preventive maintenance and vendor negotiations.
• Led a team of 8 to deliver all renovation projects, ranging from HK$10M to HK$25M, and 15% under budget.

Project Coordinator (Promoted) - Plan In Interior & Contracting Co. Ltd - Hong Kong

(2013-01 - 2015-12)

Delivered high‑end fit‑out and renovation projects, including The Opus by Swire (Frank Gehry/Yabu design), The Beverly Hills (Henderson), Crown Hotel, and No.9 Shouson Hill Clubhouse (SHK).

• Delivered HKD 50M+ luxury fit‑out and renovation projects, achieving 80% success rate in variation order claims through structured documentation and design governance.
• Coordinated contractors, managed design reviews, and controlled budgets to ensure on‑time project handover.
• Developed project documentation (budgets, cash flow, CVIs, as‑fitted drawings, O&M manuals).
• Coordinated with design, including design theme preparation, layout planning, procurement (materials, artifacts, and FF&E), logistic arrangement, and compliance teams to align project delivery with operational and regulatory standards.

Site Supervisor - Plan In Interior & Contracting Co. Ltd - Hong Kong

(2011-01 - 2012-12)

Property Agent (Self-employed) - Prosperous Real Estate - Hong Kong

(2009-01 - 2011-12)

Senior Estate Agent (Commercial Dept.) - Centaline Properties - Hong Kong

(2007-01 - 2008-12)

Project Manager (F&B Focused) - Global Link Retail Management - Hong Kong

Project Manager - Mega Project Engineering Investment Co. Ltd - Hong Kong

Senior Merchandiser (Retail/Gift Products) - Fragrant Passion - Hong Kong

Retail Sales Merchandiser (Retail/Gift Products) - Prosperous Co. Ltd - Hong Kong

MSc - Building Surveying - University College of Estate Management

MBA - University of Northern Iowa

BBA - University of Wales