Anja Čorluka AGIĆ
COORDINATOR OF THE CERTIFICATION PROCESS
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O meni
A versatile and responsible professional with several years of experience across different fields. I have strong organizational and communication skills that enable me to perform effectively in dynamic environments. I am motivated for continuous professional growth and actively pursue development to enhance my skills. My goal is to contribute to the organization’s success through innovative ideas, proactivity, and dedication.
Iskustvo
COORDINATOR OF THE CERTIFICATION PROCESS at UDEM ADRIATIC D.O.O (2025-02 – Present)
- Planning and coordination of processes
- planning the flow of certification activities (from receipt of request to issuance of certificate)
- coordination between auditors, laboratories, and verifiers
- monitoring deadlines and ensuring timely completion of all steps
- Documentation management
- Collecting, reviewing, and organizing documentation related to testing and audits
- Verifying completeness and consistency of documentation
- Maintaining records and archiving in accordance with internal procedures
- Inspection and verification preparation
- preliminary review of test results and audit reports
- identifying irregularities, deficiencies, or nonconformities
- communicating with responsible persons to make corrections before final verification
- Communication and coordination of participants
- active communication with auditors, technical staff, and verifiers
- communicating with clients as needed regarding documentation or process status
- coordinating resolution of open issues and delays
CUSTOMER SERVICE AGENT at CALZEDONIA DIGITAL D.O.O. (2020-06 – 2025-02)
- Providing information and responding to inquiries
- informing and advising customers by explaining procedures, answering questions, and supplying necessary information.
- Managing contact center systems
- actively using contact center systems to enter data and track customer requests.
- Proposing procedural improvements
- based on experience working with customers, suggesting changes and enhancements to existing procedures to improve service.
- Continuous development of product and service knowledge
- constantly improving and expanding knowledge of the products and services offered by the contact center to ensure high-quality customer service.
AIRLINE TICKET SALES REPRESENTATIVE at ULIX D.O.O. (2020-02 – 2020-06)
- Booking and selling airline tickets
- managing the entire process of booking and selling airline tickets, including advising clients on the best options.
- Preparation of travel insurance
- creation and sale of travel insurance policies, along with providing information on insurance benefits and conditions.
- Participation in the sale of hotel accommodation
- active participation in the process of selling and booking hotel accommodation, including advising clients on the best options for accommodation.
- Developing new skills
- constant improvement and acquisition of new skills and information in order to improve the speed and efficiency of the process of offering and realization of reservations.
MANAGEMENT ASSISTANT at ILDAKS D.O.O. (2019-12 – 2020-02)
- providing comprehensive administrative support including mailing, faxing, and forwarding copies to relevant departments.
- Office Document Preparation
- creating and editing official documents such as letters, reports, drafts, memos, and emails, and submitting them to superiors.
- developing and maintaining a system for efficient filing and classification of documents.
- Office Supplies Procurement
- organizing and purchasing office supplies according to the needs of the team or department.
Obrazovanje
MASTER in ITALIAN AND TURKIC STUDIES – Filozofski fakultet (2015 – 2019)
BACHELOR in ITALIAN AND TURKIC STUDIES – Filozofski fakultet (2011 – 2015)
HIGH SCHOOL EDUCATION – XVI gimnazija (2007 – 2011)
