Damir Frančić

Coordinated Agile delivery across multiple development teams, ensuring stable and predictable initiative execution Introduced sprint-ready user story standards and improved ways of working (WoW), increasing sprint completion predictability to 75–90% Managed cross-team dependencies, capacity planning, and delivery coordination to support a 30-day time-to-market target

SCRUM MASTER at HRVATSKI TELEKOM D.D. (2022-03 – Present)

• Coordinated Agile delivery across multiple development teams, ensuring stable and predictable initiative execution
• Introduced sprint-ready user story standards and improved ways of working (WoW), increasing sprint completion predictability to 75–90%
• Managed cross-team dependencies, capacity planning, and delivery coordination to support a 30-day time-to-market target
• Collaborated closely with Product Management, Business Analysis, and Engineering teams to align business goals with execution plans
• Monitored delivery metrics and analyzed Jira data to improve forecasting accuracy and enable data-driven decision-making
• Identified and removed risks, impediments, and dependencies impacting delivery outcomes
• Facilitated Agile ceremonies and continuously improved team effectiveness through coaching and process optimization

GROUP QUALITY ENGINEER at ENIKON AEROSPACE D.O.O. (2018-11 – 2022-03)

• Validation of FAI samples (First Article Inspection) and monitoring of production processes in accordance with aerospace standards
• Creation, review, and update of production documentation in compliance with ISO 9001, EN 9100, and EN 9102 standards
• Management of measuring equipment (records, calibration tracking, assignments) and coordination with external calibration laboratories
• Active communication and reporting to international partners, including FACC GmbH
• Participation in internal audits and continuous improvement of the quality management system
• Led the FAI team and coordinated activities between production, quality, and engineering departments
• Modernized and optimized processes to increase efficiency and product quality
• Delivered training sessions and onboarding programs for new employees in the quality control area
• From 02/2020: External collaborator for FACC GmbH on FAI and quality-related projects

AGENT U SLUŽBI ZA KORISNIKE at VIPNET D.O.O./MMM AGRAMSERVIS D.O.O./HRVATSKI TELEKOM D.D. (2013-01 – 2018-02)

• Provided information and support regarding Vipnet products and services
• Resolved technical and billing-related issues for customers
• Performed sales activities, repair assessments, and prepared customer quotations
• Participated in the creation and testing of new procedures and processes
• Delivered communication and sales training sessions for new agents

PRVOSTUPNIK STROJARSTVA in Mechanical Engineering – Strojarski Fakultet u Slavonskom Brodu