Lorna Sabol

As a recent graduate in Aesthetic Practice, I am an enthusiastic and driven individual always seeking opportunities to expand my knowledge and skills. With a creative mindset, excellent organisational abilities, and strong communication skills, I am well-equipped to thrive in dynamic work environments. My background in both aesthetics and hospitality has fostered flexibility.

Having completed GCSE studies in Hospitality and Tourism in Croatia, I possess a strong foundation in customer service, and I am always eager to explore new avenues within my field. I am highly adaptable, approachable, and enjoy building strong working relationships, which contributes to a positive and productive atmosphere within any team. I am open to travel, as I embrace new experiences and challenges.

My adventurous spirit fuels my desire to explore different cultures, develop my career, and learn from diverse work environments. I am happy to contribute to any team and take on new challenges that align with my skills and education, while continually expanding my horizons.

Cocktail bar server at Caseys Cockatil lounge (2024-07 – 2024-09)

I worked at a busy cocktail bar in Tenerife, where I honed my bartending and customer service skills. I prepared a variety of cocktails, ensuring quality and presentation, and created a welcoming atmosphere for guests. I provided personalised service to international customers and worked efficiently with my team during high-volume periods.

• Crafted drinks with attention to detail
• Delivered excellent service to diverse customers
• Collaborated effectively with colleagues
• Adapted communication to various cultural backgrounds

Sales Assistant at Cow Vintage (2024-02 – 2024-05)

I worked at Cow Vintage, a popular retro clothing store in Birmingham, where I honed my skills in retail customer service and management. I helped create a positive shopping experience by offering styling advice and maintaining store displays.

• Customer Service & Styling: Assisted customers in selecting vintage clothing, offering personalized styling advice, and ensuring a high level of customer satisfaction.
• Sales & Cash Handling: Processed transactions, managed cash register, and helped meet sales targets through upselling and promotions.

Student Admission assistant at University College Birmingham (2024-03 – 2024-05)

I worked in the Student Admissions Office at University College Birmingham, supporting the admissions team with processing applications and assisting prospective students.

• Admissions Support: Processed applications and verified documents.
• Student Inquiries: Responded to queries via phone and email and offered guidance.
• Administrative Assistance: Coordinated interviews and prepared admissions materials.

Costumer Service Advisor at O2 Teleperformance (2023-10 – 2024-01)

• Handled customer inquiries related to mobile services, billing, and technical issues.
• Provided solutions efficiently, promoted O2 products, and met sales targets.
• Focused on delivering exceptional customer service and improving problem-solving skills, ensuring customer satisfaction in a fast-paced, target-driven environment.

Aesthetic Practitioner Trainer at The Treatments Roots Clinic, at University College Birmingham (2021-09 – 2023-06)

During my studies, I gained hands-on experience at The Treatments Roots Clinic, performing a wide range of aesthetic treatments, including IPL and laser therapies, chemical peels, microneedling, radiofrequency, MCT injections, cryolipolysis, and HIFU. I also used VISIA and Observ 520 skin analysis devices and administered LED therapy, enhancing my practical skills and knowledge in advanced aesthetic procedures

FDa in Aesthetics Practitioner – University College Birmingham, UK (2023-09)

First year in Marketing management – University College Birmingham, UK (2020-09 – 2021-06)

GSCE in Tourist Hotel Commercialist – Catering school Opatija, Croatia (2016-09 – 2020-06)