Martina2912

Experienced Purser and Cabin Crew Instructor, Skilled in Operations Management, Aviation Regulations and Aviation Security

Cabin Crew Instructor / Senior Cabin Crew Member at Fly Air41 Airways (2022-02 – Present)

• conducting classroom and onboard training
• providing guidance to new and experienced Cabin Crew members onboard
• 100% compliance of safety and security on board every flight
• ensuring maximum customer comfort on board every flight

Cabin Services Director / Purser at Qatar Airways (2010-08 – 2022-02)

• accountable to effectively motivate, encourage and build capabilities of my team on every flight
• understanding of the company's business objectives and influence the team and customers to generate revenue on every flight
• accountable for maintaining a positive overall personal image and presenting the company's brand at all times
• responsible for ensuring customer expectations are met, maintaining the 5 star inflight experience on every flight
• 100% compliance of safety and security on board every flight

Sales Manager at Catering and Trade "Tomić" (2006-11 – 2010-08)

• managing a grocery store and fast-food chain of restaurants
• delivering supplies and monitoring employees

Cabin Crew at Croatia Airlines (2005-05 – 2006-10)

• 100% compliance of safety and security on board every flight
• delivering service in an efficient manner
• ensuring maximum customer comfort on board every flight

Management in tourism – Faculty of Tourism and Hospitality Management, Opatija

– Gimnazija, Zagreb