Alexandra Máté-Móré

IT professional with over 3 years of enterprise experience in application support and user access management within an enterprise environment at Citibank. Experienced in supporting 10+ applications, maintaining process documentation, coordinating application transitions and training. Comfortable working with internal teams and external partners to investigate issues and keep day-to-day operations running smoothly.

Looking to continue developing in Application Support, Access Management or IT Operations.

USER ID ANALYST at Citibank (2022-06 – 2026-02)

10+ applications supported

• Managed user access and profile creation across multiple partner applications in line with internal policies and operational requirements.
• Investigated application-related incidents and coordinated with relevant third-party teams when issues required external support, building strong knowledge of application-specific problems and escalation paths.
• Maintained and updated process documentation and built a shared internal database to improve team knowledge and information sharing.
• Coordinated the transition of applications from an external partner and supported the related operational handover.
• Trained new colleagues on the processes and administration of 10+ applications, including user maintenance, incident handling and troubleshooting.
• Performed report validation, data accuracy checks and handled unexpected issues in cooperation with relevant teams.

Office Assistant Intern at Saint Bazil Greek Catholic Vocational School (2018 – 2018)

Administrative support, database management, Excel-based data handling, website updates and event organization.

Data Recorder Intern at SkyTravel Travel Agency (2017 – 2017)

Administrative support, database management, Excel-based data handling, website updates and event organization.

Secretary in EQF Level 5 – Saint Bazil Greek Catholic Vocational School (2017 – 2019)