Balint Bregyan

Well-trained Leader with analytical thinking skills and consistently delivering business results. I have gained significant experience and transferable skills working as an Information Technology Team Coordinator and previously as an Analyst. Goal-oriented and have strong work experience in investigating, diagnosing, and solving problems.

I have also proven myself as a hardworking and supportive Coordinator. Promote excellent customer service and conflict resolution skills. Eager to help the team achieve company goals.

• Managed the Service Desk team of 15 associates.
• Worked with customer service representatives to handle escalated customer issues.
• Managed team workload to reach targets for specific tasks.
• Built strong relationships with clients through positive attitude and attentive responses.
• Led team meetings about daily operations, upcoming updates, and process changes.
• Assigned various tasks to group members according to skills and experience to achieve maximum •

productivity.

• Delivered one-to-ones to team members monthly.
• Overseed day-to-day operation.
• Supported the Service Delivery Manager with data/inputs for resource planning and shifting management
• Reminded the analysts of monthly training and updated personnel records upon completion.
• Motivated personnel to continuously improve knowledge and abilities in the ITIS Service Desk field.
• Worked closely with the client to maintain the SLA and help the team to achieve the target KPI.• Managed the Service Desk team of 15 associates. • Worked with customer service representatives to handle escalated customer issues. • Managed team workload to reach targets for specific tasks. • Built strong relationships with clients through positive attitude and attentive responses. • Led team meetings about daily operations, upcoming updates, and process changes. • Assigned various tasks to group members according to skills and experience to achieve maximum • productivity. • Delivered one-to-ones to team members monthly. • Overseed day-to-day operation. • Supported the Service Delivery Manager with data/inputs for resource planning and shifting management • Reminded the analysts of monthly training and updated personnel records upon completion. • Motivated personnel to continuously improve knowledge and abilities in the ITIS Service Desk field. • Worked closely with the client to maintain the SLA and help the team to achieve the target KPI.

• System and Network Administration
• Hospitality Administration and Management
• Advanced Diploma in Cuisine 
• High School Diploma