Catherine Mulenga

Experienced and customer-focused professional with over 20 years of experience in customer service, reception, administration, logistics, warehouse operations, accounts support, and supply chain management. Skilled in front office operations, client relations, inventory coordination, communication, and office administration. Adaptable, organized, and able to work effectively in fast-paced environments.

Also experienced in hospitality and business management through operating a guesthouse business.

Dispatch Liaison Officer - Zambia Medicines and Medical Supplies Agency (ZAMMSA) - Lusaka, Zambia

(2024-01)

• Coordinate customer orders and timely dispatch of commodities
• Respond to customer queries and resolve operational issues
• Maintain strong relationships with internal and external customers

Dispatch Supervisor - Zambia Medicines and Medical Supplies Agency (ZAMMSA) - Lusaka, Zambia

(2022-01 - 2024-12)

• Supervised dispatch operations and outbound activities
• Coordinated loading and delivery of products to health facilities
• Monitored dispatch timelines and maintained service standards

Receiving Controller - Zambia Medicines and Medical Supplies Agency (ZAMMSA) - Lusaka, Zambia

(2018-01 - 2022-12)

• Managed supplier bookings and verified inbound goods
• Maintained inventory records and prepared receiving reports
• Handled supplier and customer queries professionally

Data Entry Clerk - Zambia Medicines and Medical Supplies Agency (ZAMMSA) - Lusaka, Zambia

(2014-01 - 2018-12)

• Captured inventory data and generated goods received notes
• Maintained accurate warehouse records and reports
• Coordinated with suppliers on quality procedures

Order Processing Clerk - Zambia Medicines and Medical Supplies Agency (ZAMMSA) - Lusaka, Zambia

(2008-01 - 2014-12)

• Processed customer orders and maintained stock records
• Responded to customer queries and resolved discrepancies
• Prepared operational reports for stakeholders

Receptionist / Acting Customer Service Manager - Zambia Medicines and Medical Supplies Agency (ZAMMSA) - Lusaka, Zambia

(2002-01 - 2007-12)

• Managed front office operations and telephone systems
• Scheduled meetings and coordinated office communication
• Assisted customers and handled inquiries professionally

Acting Cashier - Zambia Medicines and Medical Supplies Agency (ZAMMSA) - Lusaka, Zambia

(2007-01 - 2007-12)

• Managed petty cash, receipts, and financial records
• Assisted with reconciliations and payment documentation

Receptionist / Sales & Marketing Officer - Snack King Zambia - Lusaka, Zambia

(1999-01 - 2000-12)

• Attended to customers and incoming calls
• Assisted with sales, marketing, and debt collection
• Maintained daily sales records and reports

Guesthouse Owner & Operator - Self-employed - Lusaka, Zambia

• Manage guesthouse operations, bookings, and customer relations
• Handle administration, customer service, and business coordination

Post Graduate Diploma - Global Health Procurement & Supply Chain Management - Empower School of Health (2017)

Technician Certificate - Accounting - Zambia Institute of Chartered Accountants (2009)

Advanced Diploma - Public Relations & Personnel Management - City College of Management Studies (2008)

Certificate - Intermediate Typewriting - Regent College (1997)

School Certificate - Grade 12 - Chinsali Girls Secondary School (1993)