Dávid Kovács
L&D, Quality Assurance and Operations professional
Személy felvétele
Állásajánlat küldése közvetlenül ennek a jelöltnek
Bemutatkozás
L&D, Quality Assurance and Operations professional with 7+ experience in multinational environments. Proven track record in training delivery, knowledge management, KPI monitoring, process improvement and cross-functional collaboration. Experienced in onboarding, quality evaluation, performance tracking and operational support. Growth-oriented mindset with the goal of continuous improvement, efficiency and employee development.
Tapasztalat
Training & Enablement Specialist - Byborg Enterprises
(2024-03 - 2026-03)
- Designed and maintained training materials for operational teams
- Delivered instructor-led and online training sessions
- Managed and improved departmental knowledge bases
- Collaborated with L&D teams on training and performance initiatives
- Facilitated onboarding programs and follow-up meetings for new employees
- Supported knowledge-sharing and improvement efforts across departments
Tech Support & Operations - Byborg Enterprises
(2022-06 - 2024-02)
Progressively promoted through Junior, Specialist and Senior support roles
- Delivered technical support for customer-facing platforms via online chat
- Managed incident investigation, troubleshooting, escalation and resolution
- Monitored service health and operational performance
- Utilized Jira for ticket management and cross-functional issue tracking
- Supported onboarding, mentoring and knowledge-sharing initiatives
- Assisted with shift coordination and operational efficiency
Quality Assurance Analyst - Veeva Systems
(2021-01 - 2022-05)
- Conducted quality evaluations and performance reviews for Data Stewards
- Produced KPI reports and performance analyses
- Facilitated monthly feedback sessions
- Supported onboarding and mentoring activities
Data Quality & Research Associate - Veeva Systems
(2018-09 - 2020-12)
- Maintained and validated healthcare data within cloud-based systems
- Conducted research and data verification activities
- Supported data quality, compliance and operational objectives
Képzettség
Leaving Certificate - Magyar Hajózási Szakközépiskola -és Szakiskola (2008 - 2012)
